iMessage and FaceTime not activating after iOS 26 update on iPhone 13 Pro Max

Imessage and Facetime not activating ever since updating to IOS26 yesterday. I have gone through all the motions with the apple support call center and I still get the “activation unsuccessful” message.


Things tried:

Soft restart

Hard restart

Update carrier settings

Turn off & on imessage/facetime

Log in & out of icloud



[Re-Titled by Moderator]

Original Title: imessage not activating after ios26 update

iPhone 13 Pro Max, iOS 26

Posted on Sep 16, 2025 04:54 AM

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Posted on Sep 17, 2025 02:11 AM

Update.. called support again last night, they said it’s a rare, but known issue and they are working on a fix from their side and to keep an eye out for a patch update.


Now being 34 hours after updating to IOS 26, I tried turning iMessage off/on again and it works now along with FaceTime! I guess it just needed a little more time to activate.

10 replies
Question marked as Top-ranking reply

Sep 17, 2025 02:11 AM in response to Clilly14

Update.. called support again last night, they said it’s a rare, but known issue and they are working on a fix from their side and to keep an eye out for a patch update.


Now being 34 hours after updating to IOS 26, I tried turning iMessage off/on again and it works now along with FaceTime! I guess it just needed a little more time to activate.

Sep 16, 2025 02:22 PM in response to Clilly14

I get the exact same thing on my iMac (Tahoe 26) and MacBook Pro (Sequoia 15.7), but my iPhone (Tahoe 26) is fine.

I spent 75 minutes on the phone with Apple, no solutions found.

Was told Senior management was going to call me back - that was an hour ago.

Reading that I am not the only one, I imagine senior management is having a chat with the software engineers about now.

Sep 16, 2025 07:58 PM in response to Clilly14

For a few weeks, iMessage has been turning off randomly at around the same time of each day. But after updating to iOS 18.7, it will not let me reactivate it.


I then, would go to AT&T and apple to see if they could have a fix. Sadly no one could provide a solution. I am upgrading my phone in a few days, I hope by not directly transferring iphone settings the issue could be resolved.

iMessage and FaceTime not activating after iOS 26 update on iPhone 13 Pro Max

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