Trying to erase stolen iPad.

Ipad accidentally left on a plane and notified airline while plane was still at airport but unfortunately they didn't look for it. Locked device. It was powered off and assuming turned back on at another airport, have been able to track the location to an overnight in Mexico and back to the airport and then to JFK. Last ping was at a private address, assuming the battery died. I also received an activation lock email requesting my password. Sent the erase when it was in Mexico and even though I was able to track it since then, the erase is still pending. I also changed my icloud password. What else can I do to protect my data?



[Edited by Moderator]

iPad Pro, iPadOS 17

Posted on Sep 15, 2025 07:37 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 15, 2025 08:08 AM

Nothing. You've done everything correctly.


Hope you did not provide your password.


Outside of that, even without being erased if it's locked your data is protected. It is encrypted, and requires the unlock passcode, or Touch / Face ID to decrypt and access.




2 replies

Sep 15, 2025 08:57 AM in response to Vansanman

Here is Apple’s advice for lost or stolen devices:

If your iPhone, iPad or iPod touch is lost or stolen – Apple Support

Use the Find My app to locate a lost or stolen device – Apple Support


An iPad that has been instructed to erase using Apple’s Find My service can only erase when it receives the command to do so - this, logically, being determined by the iPad having an active network connection. If the Find My service indicates that the erase is pending, then the erase command has not [yet] been successfully delivered to the iPad; the status will change when [if] the command is successfully delivered to the device.


If you have received an Activation Lock notification, someone has attempted to reset the iPad or is phishing for your Apple Account (AppleID) credentials. Ignore and delete the email. As you have already changed your Apple Account Password, you have already protected your account from compromise.


Nobody can gain access to your iPad without successfully entering the correct device Passcode - and for this, there are a limited number of tries before the iPad will automatically become disabled. As such a brute-force attempt to access the iPad, by guessing the correct passcode, is highly unlikely to be successful. Only if your device Passcode is known to whoever finds your iPad will any locally stored data be at risk of discovery.


iOS/iPadOS is architecturally designed to protect the owners data. 


All locally stored data is encrypted; by design, the only copy of the encryption keys necessary to access local data are held within the Secure Enclave - the device security chip. The device Passcode unlocks the Secure Enclave, which in turn releases the encryption keys to the Operating System while the device remains unlocked.


If an incorrect Passcode is repeatedly entered, the Secure Enclave automatically wiped and the device disabled - an operation that erases all stored encryption keys. This is known as a crypto-erase. Once erased, all locally stored data is permanently beyond reach and cannot be recovered.


Trying to erase stolen iPad.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.