iPhone face id and system broke

Question

Level 1

4 points

iPhone face id and system broke

So i have screen protector and i broke it 7 days ago at the camera place.. i didnt turn off face id and i was using it waiting for it to gimme code option and then unlocking.. I removed screen protector at the camera place and tried to configure face id again but its not working.. Also i realized that i cant click notifications anymore like i did in past i need to click and then click open its so dumb please can someone help me…I tried resetting it many times also i reset the options still not working.. updated device to latest version still not working.. please this phone is relatively new…

iPhone 11

Posted on Sep 15, 2025 03:52 AM

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Answer 1

KiltedTim

Level 10

220,878 points

Sep 15, 2025 04:29 AM in response to Nesty13

Sounds like you also damaged the touch-screen.

Make an appointment at the genius bar.

If you have an iPhone 11 as your post seems to indicate, it is not "relatively new". It is one step away from being obsolete.

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Answer 2

LD150

Level 10

95,815 points

Sep 15, 2025 04:10 AM in response to Nesty13

Trauma hard enough to break the screen protector in front of the camera probably broke the camera too.

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Answer 3

Nesty13 Author

Level 1

4 points

Sep 15, 2025 04:42 AM in response to KiltedTim

Ye ik but i bought it like 2 years ago..

but how touch screen is only damaged at notifications ?? I dont understand it everything other works fine..

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Answer 4

FelipeV

Level 6

11,675 points

Sep 15, 2025 04:42 AM in response to Nesty13

Irrelevant. You bought a phone 2 years ago that was already 4 years old.

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Answer 5

Nesty13 Author

Level 1

4 points

Sep 15, 2025 04:43 AM in response to LD150

I can add that when it had screen protector damaged at camera place when i was turning phone at the good angle face id was working..

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Answer 6

Nesty13 Author

Level 1

4 points

Sep 15, 2025 04:45 AM in response to FelipeV

Okay but i thought when u buy a new phone its still new right.. it wasnt used by anyone else…

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Answer 7

FelipeV

Level 6

11,675 points

Sep 15, 2025 04:45 AM in response to Nesty13

Irrelevant again. The phone is damaged. We cannot help you here. Take the phone to an authorized service provider for a solution.

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Answer 8

FelipeV

Level 6

11,675 points

Sep 15, 2025 04:48 AM in response to Nesty13

It was new to you. But it is irrelevant. You broke the phone. It could have happened to a brand new phone you bought yesterday or a phone that you bought 6 years ago.

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