I cannot cancel my Family Sharing from my old Apple account, so I can use Family Sharing in my new Apple account on my new device. I have only one mobile device and my ipad is locked with the new Apple account. What can I do?
MacBook Pro (M4)
Why did you make a new Apple Account? Apple has designed things so that a user only needs one account their entire life. To use a new device you simply sign into it with the same account. That way you also get to keep old settings, contacts, and access to past purchases.
To do anything that has been configured with one account, you need to undo those configurations while signed into the same account. Read this article about how to disband a family group Leave Family Sharing - Apple Support
Maybe Apple can help you with this, though they may well require you be able to prove you are the old account owner.
Refer to this page for Apple Support features ➔ Contact - Official Apple Support
Select from the presented options until you find a solution for your issue, or see if there is a chat or phone call contact method offered lower on the page (you sometimes have to narrow down the options multiple times before this is shown). If you do not see your issue, keep experimenting with any series of selections until you reach one that offers a chat session or a telephone call and get the representative to redirect you.
This support article has various country telephone numbers for contacting Apple for support and service ➔ Contact Apple Support - Apple Support For some countries look under “Other” listing at the end of each region. Not every country has telephone support.
Apple accounts are entirely separate You don't need to cancel Family Sharing on one to use it on another.
Also, you can't cancel Family Sharing. You can leave family sharing if you are a member of a family group with an age over 13, or you can disband the Family Sharing group if you are the organizer. Which group is your old Apple account in?
click here ➜ Leave Family Sharing - Apple Support
If you are just a member of the family group, the actual organizer can remove the account from Family Sharing as explained in the link above.
Also, be aware that all the purchases and subscriptions are tied to the Apple account that made them so they won't be available on your new Apple account. You should not be making new Apple accounts for each new device. You should stick to the Apple account you already have. Why did you create a new account? What was the purpose of this?
Log in with the old account to a device and leave family sharing through there if you really need to.
Thank you for your reply Limnos and Phil0124. To answer your question, I have two separate accounts for personal use and work-related use. I am reluctant to change my new Apple account back to my old Apple account on my mobile device because of the new requirement, which requires me to wait for a certain number of hours before I can switch back to the new Apple account. The waiting duration disrupts my work. The current issue with Apple Support is that I changed my settings on my mobile device to the old Apple account to discontinue Family Support, hence this post.
That should only happen if you change the account a second time.
That is, if you currently have your new Apple Account logged in (and have not already changed accounts on this device), you can log in to the old one without waiting. If you then log out of the old one, then you need to wait 90 days before you can log in with the new one again.
If you already changed accounts once, then yes, you would need to wait 90 days before you can log in again with the other account.
This is why you should only use one Apple account on a device. It gets complicated and cumbersome when you have more than one account.
If this is a work device, then keep the work account. If this is a personal device, then use the personal account.
Creating additional accounts just complicates things.
If you need to add an account to family sharing then the organizer can invite the account to the group if the group still has space for it (Less than 6 total accounts are part of family sharing).
If the group already has 6 accounts added, then the organizer can remove one account from the group and then invite the other one.
This should have no effect on the 90 days limitation of logging in to accounts.
Do note though, that if an account has been part of 2 family groups within a single year, it cannot join another Family group or rejoin the previous family group for a year.
click here ➜ Set up Family Sharing - Apple Support
Cancelling Family Sharing in old Apple account on website.
