Unable to receive money on Apple Pay

Question

Lilwayne38 Author

Level 1

4 points

Unable to receive money on Apple Pay

My sister n cousin has attempted to send $ , .. they received message that I can’t receive money at this time,, why??

[Re-Titled by Moderator]

Original Title: Why can’t I receive money

iPhone 14, iOS 18

Posted on Sep 9, 2025 05:28 AM

Reply

Answer 1

Top-ranking reply

Carol B.

Level 6

17,121 points

Sep 9, 2025 05:33 AM in response to Lilwayne38

If they are trying to send you money via Apple Pay, but you cannot receive it, then please check the tips in the link below.

If you can't send or receive money with Apple Cash - Apple Support

Reply

Answer 2

Jeff Donald

Level 8

41,574 points

Sep 9, 2025 05:39 AM in response to Lilwayne38

Have you enabled an Apple Cash account? Is it functional or dormant? If you need to setup your Apple Cash account please follow the steps in the Apple Support article I linked below.

Set up and use Apple Cash in Wallet on iPhone - Apple Support

If you need further assistance please contact an Apple Cash Specialist. Apple Cash is serviced and issued by Green Dot Bank. Please contact an Apple Cash Specialist at Green Dot Bank.

Contact Green Dot Bank:

by calling (877) 233-8552,
by mail for disputes at P.O. Box 9, West Chester, Ohio,
by mail for general customer service at P.O. Box 1070, West Chester, Ohio 45071,
visit www.greendot.com

https://applecash.greendot.com/termsconditions/

Reply