iPhone won’t update or respond

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iPhone won’t update or respond

Hi, friend of mine have a problem with his iPhone. On the Lock Screen on his iPhone appears a message about the software update, but when we press the button update now the phone doesn’t respond. We tried to update it in iTunes, but it turned out that his iCloud is either not valid or it is not supported. We tried almost everything even the hard reset, but the phone is still not responding . If someone has the same problem, please tell us what we should do

[Re-Titled by Moderator]

Original Title: Problem with the iPhone software update

iPhone 15

Posted on Sep 7, 2025 02:09 AM

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Answer 1

Sep 7, 2025 02:47 AM in response to viktoriya56

If you are the owner or the owner has shared all information with you then to open Activation Lock:- If it is Activation locked, read here --> Turn off Activation Lock - Apple Support Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Learn how to remove a device from a previous owner's account.

If you are not the owner and do not have the Apple ID and Password then there is no way that you can get into this iPhone unless the original owner shares the Apple ID and password with you. If you are lucky you can get into this iPhone if they (owner) accidentally remove the device from their Apple ID.

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