Refurbished iPhone SE with locked Touch ID and anti-theft function
Okay—here’s the scoop: I bought from Walmart this past May, a Refurbished, fully unlocked iPhone SE (3rd generation).
Went through steps to transfer data from my old iPhone 7. Able to use partially operational iPhone SE, except I finally learned that the Touch ID is actually locked under prior owner’s finger touch. Which led me to try to work with the anti theft function. Of course, it’s another dead end because it also requires the prior owner’s Touch ID. I am beyond disappointed with the fact that Walmart sold me this phone online without verification that these functions were completely cleared before shipping it to me. I have done chat and called Walmart Customer Service—I always get someone overseas. They won’t transfer me to a rep in the USA. I cannot use my Smart watch, use my banking apps, Apple Pay and more. Plus I bought the extended phone warranty with Allstate, sold through Walmart. I even sent a notification to the seller through the Walmart website, promising me that I should have received a reply within 48 hours—that’s a joke. No feedback from the seller. Even the emails I received from Walmart are looking sketchy…thinking they’re from overseas Walmart Customer Service. This has become a huge mess without anyone resolving my problem. In the meantime, I’m left with a faulty phone and a useless warranty. I’m not sure what to do next. I’ve gone online for tutorials with Apple, etc. as well as calling Apple customer service—no luck. I don’t want to end up paying more for Apple repair than what I already paid for this phone. Not only that, I don’t know if they’d help me with the seller’s Touch ID still locked.
[Re-Titled by Moderator]
Original Title: Disabled Touch ID
iPhone 7, iOS 15
