I have questions about an Apple TV+ offer I received in an email & was hoping someone can direct me to a website where I can ask Apple directly about it.
I have tried many, many different links on the apple.com & tv.apple.com websites, but I keep going in circles & can't find anywhere I can send Apple my questions.
[Re-Titled by Moderator]
Original Title: Apple TV+ Offer
Windows, Windows 10
It could have helped if you just posted your question(s) here, then we [fellow users] may be able to answer.
To contact Apple Support staff instead, contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
There are Apple TV+ offers from Apple directly, and there are also Apple TV+ offers from partnering companies. The latter would have their own redeem procedure and their own terms and conditions. Please be clear about which type of offer applies.
For offers from Apple directly, you may find some guidance here: Current offers (terms and conditions) - Apple (US) and: About the Apple TV+ offer - Apple (US). These pages are also available for other countries and regions in localized languages, if applicable.
It could have helped if you just posted your question(s) here, then we [fellow users] may be able to answer.
To contact Apple Support staff instead, contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).
There are Apple TV+ offers from Apple directly, and there are also Apple TV+ offers from partnering companies. The latter would have their own redeem procedure and their own terms and conditions. Please be clear about which type of offer applies.
For offers from Apple directly, you may find some guidance here: Current offers (terms and conditions) - Apple (US) and: About the Apple TV+ offer - Apple (US). These pages are also available for other countries and regions in localized languages, if applicable.
I contacted Target & received this explanation:
"Hello,
Greetings from Target Guest Services!
Thanks for contacting us about the offer. I understand that you're having a concern related to the Apple TV+ offer, we are happy to help!
We understand the confusion & we appreciate you bringing this to our attention. While the offer headline states it is for Apple TV+, we noticed that the Details & Exclusions section currently references Apple Music, which may be misleading.
Please rest assured that we’ve flagged this discrepancy to the appropriate team for review & correction. Based on the main promotion, the offer is indeed intended for Apple TV+ free for up to 2 months, not Apple Music.
We apologize for the confusion & appreciate your patience as we work to ensure the details are properly aligned."
So it was a Target mishap after all. Hopefully the appropriate teams involved in email offers will do a better job reviewing & proofreading their offers in the future before sending them out.
But I doubt it, most companies have the attitude of 'we don't have time to do that'.
So is this offer for AppleTV+ or Apple Music?
I ask because the information in the red-box just mentions Apple Music, even though everywhere else it mentions AppleTV.
Yes, that is confusing. Looks like someone made a copy-paste mistake. My assumption is on Apple TV+ as the actual offer, as that is the heading and intro text. [I can’t find the same offer on the Target site, unfortunately.]
Target Customer Support should know the definitive answer; as it is their offer. I think Apple Support staff would know as well, which partnering companies have which current offers.
Possibly both offers exist, or one of these was a previous offer?
Also, can I cancel BEFORE the promotional offer ends?
Subscriptions that are canceled during the trial offer period, will expire immediately.
To prevent automatic renewal of a subscription, cancel at least 24 hours before the time and date of the trial transition to paid subscription.
If you want to cancel a subscription from Apple - Apple Support
I would suggest to set a calendar event on your phone, tablet, computer, or paper calendar, to alert you when you ultimately need to make the decision with enough hours/days of leeway. Such would work for me.
Thank you for the reply.
I haven't tried calling, but when I went through Apple's Support Request, that's where I kept going in circles because I didn't find anything about emailed offers.
But here is the offer I received & my questions:
So is this offer for AppleTV+ or Apple Music?
I ask because the information in the red-box just mentions Apple Music, even though everywhere else it mentions AppleTV.
Also, can I cancel BEFORE the promotional offer ends?
[Edited by Moderator]
Thank you for the reply & information.
I'm going to contact Target since the email offer came from their email address.
But also, I've been going in circles trying to find out how to contact Apple directly about this.
Do you have an idea on which links should I go through?
Thanks for the follow-up.
Where can I ask Apple about an Apple TV+ offer?
