Internal iPad SN identified as iPhone 4S after update

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Internal iPad SN identified as iPhone 4S after update

iPad was Unable To Activate after an update. While contacting apple for repair online, I entered SN from screen of the iPad, and iPad was identified as iPhone to my shock. SN at the back of the iPad is which corresponds to iPad 6th Gen 128GB and differs from the internal SN. How can this be? My daughter has used this for years without issues.

[Edited by Moderator]

Original Title: iPad was Unable To Activate after an update. Realized internal SN is for iPhone 4S. How is this possible?

iPad Pro

Posted on Aug 28, 2025 03:33 AM

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Answer 1

Aug 28, 2025 05:18 AM in response to sethekole77

If you are concerned, you might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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