Unable to install macOS Sequoia 15.6 on MacBook Pro

On 19 Aug 25 a message appeared on my 2021 macBook Pro advising that the macOS 15.6 update could not be completed due to MS Word being active. The message showed that my mac would attempt to update later that night. The message also showed a "Restart Now" button which I presumed would allow the update to proceed without further delay.

I closed the MS Word application and pressed the 'Restart Now" button. This prompted me to enter my password to install the update which I presumed would be my normal laptop log on password, however this was rejected. This was a new password which I had been using for the past month following a recent change at the Apple Genius Bar. I then tried my old password with the same result. I am reluctant to try again as I am unsure how many attempts I can make before I get locked out.

Have any other users had similar problems and able to advise how these were resolved?


[Re-Titled by Moderator]

Original Title: macOS 15.6 update not installing properly

MacBook Pro 16″, macOS 15.5

Posted on Aug 20, 2025 02:57 AM

Reply
12 replies

Aug 20, 2025 07:29 AM in response to JimH69

This portion of your original question is intriguing " This was a new password which I had been using for the past month following a recent change at the Apple Genius Bar. ?


What was it , that the Apple Genius Bar did, to cause you to create a new computer password ??


If you have forgotten the new password, then follow the link provided by my colleague


But first we need to establish if the existing new password is in fact

1 - the correct password

2 - if yes, does the current account have both Ownership and Admin Privileges


Below links will provide additional insights regarding the Difference between Admin Accounts and Owner Accounts  


https://eclecticlight.co/2021/07/18/last-week-on-my-mac-the-perils-of-m1-ownership/


https://eclecticlight.co/2024/07/29/ownership-means-two-different-things-in-macs-how-to-tell-them-apart/


Aug 20, 2025 07:46 AM in response to Owl-53

Owl-53 wrote:
Below links will provide additional insights regarding the Difference between Admin Accounts and Owner Accounts  

Egad, that's a potential quagmire. Coincidentally, I just migrated my oldest child's 2019 MBAir to a new M4 MBP. I had set up the Air myself with me as the admin, but given that she's 17 now and probably will take the M4 MBP to college with her, I wanted her to be the admin. I got to the step of transferring users in Migration Assistant and almost transferred just her user instance and not mine. I suspect/hope that MA would have just made her the owner of the new Mac, though I didn't know about this distinction at the time. But to be safe, I terminated the migration, went back to the MBAir and made her an admin then from her account, deleted my own account giving MA only one account to transfer so presumably that account will be the owner on the new Mac.

Aug 20, 2025 08:29 AM in response to neuroanatomist

From what I have read in first linked article


" According to the small print in Apple’s Platform Security Guide, when you set up a new M1 Mac, or set one up after restoring it in DFU mode, the primary admin account created is special: it’s the Owner account of that Mac. During that inital setup, the Mac sends a request to Apple for that Mac’s signed Owner Identity Certificate (OIC). This is based on a private key generated in the Secure Enclave known as the Owner Identity Key (OIK). "


Now in your original setup of the new M4 MBP with your account


I can be wrong here so might that is with a Grain of Rock Salt


Even if you have added an additional Admin Account and removed your original Owner / Admin account


Your oldest, may not have Full Ownership privileges but should still have Admin privileges


Very untidy to say the least

Aug 20, 2025 09:20 AM in response to neuroanatomist

At this point I am getting way above my knowledge base and comprehension


Contents of a LocalPolicy file for a Mac with Apple silicon


On an Apple silicon Mac, the first user to set up the device becomes the "Owner" and has a secure token, which provides full administrative privileges and access to the Owner Identity Key (OIK). This ownership is crucial for managing security settings, installing software, and controlling other user accounts. You can determine if a user has owner privileges by checking their account type in System Settings > Users & Groups and verifying if they have the ability to add or manage other users and change system settings. 


Here's how to determine and manage owner privileges on an Apple silicon Mac:


1. Check User Account Type:

  • Go to Apple menu > System Settings.
  • Click on Users & Groups in the sidebar.
  • Look for the user account you're interested in.
  • If the user is an Administrator, they have owner privileges.
  • If the user is a Standard user, they have limited privileges.
  • If the user is a Sharing Only user, they can only access shared files. 

2. Identify the First User (Volume Owner):

  • The user who first set up the Mac and configured it for their use is the Volume Owner.
  • They have a secure token and can manage the device. 

3. Understanding Owner Privileges:

  • Full control:
  • Owner privileges include the ability to manage other users, install software, change system settings, and manage security policies. 
  • Secure Token:
  • The secure token is a cryptographic key that confirms the user's ownership of the Mac. 
  • Owner Identity Key (OIK):
  • This key is used to sign the LocalPolicy (a set of security rules) and is only accessible to the Owner. 

4. Managing Owner Privileges:

  • Changing Ownership:
  • If you need to change the owner, you'll need to create a new user account with administrator privileges and then potentially transfer the secure token and ownership to the new user. 
  • Restricting Access:
  • You can restrict access to certain files and folders by adjusting sharing and permissions settings in Finder. 
  • Remote Management:
  • If you need to manage the Mac remotely, you can use Remote Desktop and configure access privileges for specific users. 

Important Notes:

  • On Apple silicon Macs, the user who first sets up the device becomes the initial owner and has the secure token. 
  • You can't directly determine ownership based on serial number or other identifiers. 



Aug 20, 2025 12:08 PM in response to Owl-53

The visit to the Genius Bar was due to not being able to log on to the laptop with the password which I had been using for at least the past 5 years. I was guide through changing the password at the Genius Bar.

To the best of my knowledge I entered the correct (new) laptop login password when first attempting to log in to the "Start Now" dialog box, however I cannot preclude to possibility that I had one of the characters wrong. Having then tried the old log in password and had it rejected I wanted to avoid the possibility of getting locked out and making matters worse.

I have two questions:

  1. How many attempts could I have made before being locked out?
  2. Should I have used my Apple ID password rather than the laptop login password?


I don't pretend to understand the ins and outs of the two links but just to clarify, the laptop has an M1 chip which I believe means it is a silicon macBook.


I am the only user and according to User and Groups I have Admin Permissions, therefore I believe I am the Owner of the account.


The update notification still indicates that it will be installed later tonight but it said that yesterday and it didn't.


Hopefully the solution is simple.

Aug 21, 2025 03:42 PM in response to JimH69

I also had a message that an app was still active (Spotify) and choose the restart now option. now my Mac wants to sign into recovery mode and accepts my password but does not move on from the Mac OS recovery screen after accepting password. When rebooted, still asks to sign in to recovery, with same results. I have two Macs. Downloaded this os update on newer Mac. It says update did not complete due to adobe being open. Adobe is not open....

Unable to install macOS Sequoia 15.6 on MacBook Pro

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