Unable to install macOS Sequoia 15.6 on MacBook Pro
On 19 Aug 25 a message appeared on my 2021 macBook Pro advising that the macOS 15.6 update could not be completed due to MS Word being active. The message showed that my mac would attempt to update later that night. The message also showed a "Restart Now" button which I presumed would allow the update to proceed without further delay.
I closed the MS Word application and pressed the 'Restart Now" button. This prompted me to enter my password to install the update which I presumed would be my normal laptop log on password, however this was rejected. This was a new password which I had been using for the past month following a recent change at the Apple Genius Bar. I then tried my old password with the same result. I am reluctant to try again as I am unsure how many attempts I can make before I get locked out.
Have any other users had similar problems and able to advise how these were resolved?
[Re-Titled by Moderator]
Original Title: macOS 15.6 update not installing properly
MacBook Pro 16″, macOS 15.5