How can I get timely updates on my Apple Watch repair?

Thank you for taking the time to respond. I was hoping to get advice from people who have had similar experiences, successfully escalated and got resolution. My nearest Apple Store is almost 2 hours away and when I call the store an AI says they will connect me to someone then it rings for about 6 minutes before disconnecting me. Thank you again and please have a good rest of your day.

I appreciate you taking the time to try to help. I’ve tried each of your suggestions without being any closer to getting an answer to when I would get a replacement or any information really. That is why I resorted to seeing if anyone else had experienced this and how they were able to resolve not getting anywhere. The following is what I’ve been sent. As you can see there is no real information one might expect after waiting more than a month. There was no assistance. This was sent after I tried to reach this person from the email she sent. I asked for an update and possibly a timeline.

“Thank you for allowing Apple to assist. I appreciate your patience.  

I wanted to let you know that I'm following your case closely. I'll contact you as soon as I have new information to share. 

Thanks, 

Nxxxe

Apple”

Again, thank you for your kind efforts.