Epson printer no longer recognized by my iPad

Suddenly, after over a year of successful printing, my iPad displayed the following message: “The printer, “Epson ET-3850 Series” appears to be a different printer than the previously used printer with the same name or the connection may not be trustworthy. If this is expected, tap continue.” When I tap CONTINUE, the printer doesn’t print and I’m prompted to cancel the job.


Basically, my iPad has never recognized the printer again. Routers, iPad and printer all shut down and restarted many times. My Mac laptop and iPhone recognize the printer and print normally. My iPad software is up to date. Long session with Apple Help didn’t result in a solution.

iPad Air

Posted on Aug 18, 2025 02:49 PM

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Question marked as Top-ranking reply

Posted on Aug 18, 2025 04:42 PM

Without delving too deeply into to technical complexities of TLS/SSL, each time that you power-cycle your printer, it automatically generates a new self-signed Certificate with which to encrypt the printing connection. Being self-signed and without a trusted-root, your iPad (and other devices) cannot validate the authenticity of the Certificate - and for this reason you will see the warning that you illustrate. That said, selecting Continue should allow you to click-through any associated security warnings.


If you still cannot print over AirPrint, some other network issue is likely to be the cause. You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es) (if any)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices (your iPad)


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

9 replies
Question marked as Top-ranking reply

Aug 18, 2025 04:42 PM in response to hkmfromfl

Without delving too deeply into to technical complexities of TLS/SSL, each time that you power-cycle your printer, it automatically generates a new self-signed Certificate with which to encrypt the printing connection. Being self-signed and without a trusted-root, your iPad (and other devices) cannot validate the authenticity of the Certificate - and for this reason you will see the warning that you illustrate. That said, selecting Continue should allow you to click-through any associated security warnings.


If you still cannot print over AirPrint, some other network issue is likely to be the cause. You may find that restart of your network components will resolve the problem. You’ll need to restart your network devices in the correct order. Assuming that you WiFi Router provides DNS services for your network, restart devices in this order - allowing time for devices to fully boot/restart prior to restarting other devices:


  • WiFi Router
  • Upstream wired Network Switch(es) (if any)
  • WiFi Access Points / Network Extenders
  • Other fixed infrastructure devices - such as Printers
  • Client devices (your iPad)


Restarting your iPad, after restarting other devices in the correct sequence, is most simply achieved by a forced-restart of the iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.



  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If you continue to have difficulties, check to see if your iPad is using the new WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your home WiFi network; if enabled, Private Addressing can interfere with anticipated operation of other devices, such as AirPrint/Airplay. In such circumstances, you may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

Aug 19, 2025 10:48 AM in response to hkmfromfl

If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044




Aug 22, 2025 09:54 AM in response to hkmfromfl

I'm having the same issue; printed fine for a couple years from my iPad 9th gen. Both my iPhone and iPad are giving me the error, but my spouse's iPad (same 9th gen) on the same network prints to the same printer without any problems. None of the "turn off everything/unplug everything" methods have helped. Also tried resetting WiFi connection (repeatedly) on my devices.


Software updated to iOS 18.6.2. Printer has no pending updates.


In addition, the Print window on my iPad and iPhone cycles a "The printer is offline" notice on my two devices, but my spouse's iPad does not get the offline notice--we're looking at both screens at the same time.

Epson printer no longer recognized by my iPad

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