Unable to access 1-month free offer on Apple TV after receiving an invoice

i got an email offering 1 month free. See below. When I clicked on accept offer I received an invoice for £8.99. I sent an email pointing this out. I received a refund but now I cannot access the 1 month free as offered. The message now says I am not eligible for this offer. 

i believe the system had recorded this as having retrieved the offer - which I didn’t - I was charged. This was done within the offer time limit. I have scoured the website etc and it seems there is no way Apple can be contacted unless through an automated system. How can I get the 1 month free as offered? Or find a way to ask Apple to sort this out?

On 15 Aug 2025, at 10:21, Apple TV <appletv@insideapple.apple.com> wrote:

Get 1 free month and join Jason Momoa’s epic new saga, only on Apple TV+. 

Embark on an electrifying adventure about the origin of Hawai‘i, its people, and a dangerous fight for power.

    Watch New Seasons of Returning Hits

 Foundation 

Season 3 Now Streaming

Accept offer

Platonic 

Season 2 Now Streaming

Accept offer

Slow Horses 

Season 5 Premieres 24 Sep

Accept offer

*Code expires on 18 August 2025 at 11:59 pm PST.

[Re-Titled by Moderator]

Original Title: free offer not working