FileVault-enabled MacBook asking for old password after resetting via 'resetpassword' in recovery mode

i have tried the 'resetpassword' option through the terminal in recovery mode and ended up with something where there seems to be no way out as per Support apart from erasing the reinstalling mac. So actually i am kind of in a rare situation / scenario, before i take a decision what i should do further i am basically looking for two things : 

1) Some expert who actually understands apple security / recovery mode resetpassword flow to confirm me there is no way out

2) Way to escalate this to apple technical / executive team -> because i wasn't warned while i am following the steps that i would end up here. I strongly feel apple should at least acknowledge it.

 

I have been asking these from official Apple Support , but they are just book readers or process followers not doing anything apart from suggesting that only option is to erase and proceed. So any help from someone who truly understnad apple security / 'resetpassword' is greatly appreciated. Thank you.


The weird scenario i have encounted and reason for the no way out as per the Support team and my own understanding is : 

 

FileVault was enabled and FindMyMac was not enabled.  

 

My compalin is, it let me reset it and after i restarted the mac it's asking for the old password. because it seems when the filevault is enabled it needs the old password. Seriously ? why did it let me reset in the first place is my question actually. did i not reset it only because i forgot the old password right ? now how can i give it that password ? that's where i am not able to accept the fact that this flow was even enabled and i am demanding written explanation from Apple and their support is not just not doing it. So trying my help. Please be kind and let me know if you need any other information or if i should reach out to anyone or post in any other forum as well. Thank you 🤝




[Re-Titled by Moderator]

Original Title: Macbook let me reset my password, but asking for the old password after restarting

MacBook Pro 14″, macOS 15.5

Posted on Aug 15, 2025 6:44 AM

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Question marked as Top-ranking reply

Posted on Aug 16, 2025 11:44 AM

codedil wrote:
 
FileVault was enabled and FindMyMac was not enabled.  

It appears that you have forgotten your FileVault password. This is much more serious than forgetting a user login password, for which there are various solutions.


Apple's documentation warns about this and offers two methods to protect against a user forgetting their FileVault password: Protect data on your Mac with FileVault - Apple Support


See especially the sections I put in BOLD below:


Protect data on your Mac with FileVault

If you have a Mac with Apple silicon or an Apple T2 Security Chip, your data is encrypted automatically. Turning on FileVault provides an extra layer of security by keeping someone from decrypting or getting access to your data without entering your login password. If you use a Mac that doesn’t have Apple silicon or the T2 chip, you need to turn on FileVault to encrypt your data.

To set up FileVault, you must be an administrator. When you turn on FileVault, you choose how you want to unlock your startup disk if you ever forget your password:

    • iCloud account and password: This choice is convenient if you use iCloud or plan to set it up—you don’t need to keep track of a separate recovery key.
    • Recovery key: The key is a string of letters and numbers that’s created for you—keep a copy of the key somewhere other than your encrypted startup disk. If you write the key down, be sure to exactly copy the letters and numbers shown. Then keep the key somewhere safe that you’ll remember—but not in the same physical location as your Mac, where it can be discovered. If your Mac is at a business or school, your institution can also set a recovery key to unlock it.
    • WARNING: Don’t forget your recovery key. If you turn on FileVault and then forget your login password and can’t reset it, and you also forget your recovery key, you won’t be able to log in, and your files and settings will be lost forever.


Apple is very serious about the above, when they say "lost forever" they do mean that, hence they provide two ways to prevent this from happening. I am surmising you did not set up either of those two options to mitigate a forgotten password. The third option of course is maintaining complete and redundant backups of all files (I think you indicated you do not have a backup either).


I will not lecture you here, but as an engineer I do know when to recognize that something is physically impossible. Decrypting a FileVault protected solid state drive is, I believe physically impossible, not just for the user or for Apple, but also for any number of government agencies that specialize in such things.


This is why I do not use FileVault for my personal Macs. I also have at least 4 backups stored in various different secure locations.


My employer requires FileVault on all its Macs. But these are also "managed" Macs and the employer maintains its own "key" for each and every one of its Macs because employees do these things like forget their FileVault passwords.


I think what everyone is trying to tell you here (including Apple itself) is that without one of those two "forgot FileVault password" options, there is actually no known way for anyone to mitigate this.


Usually when a disaster like this happens, the user does eventually recover some of their files through:


  • cloud storage (do you have Photos in iCloud, Messages in iCloud ...)
  • emails and text messages sent to others with attachments, e.g. photos, videos ... these can be recovered from those others
  • other copies made to external media or other cloud services (Dropbox ...)
  • files, photos, videos on your iPhone or other cell phone, or other devices (tablets, even Apple Watch ...)


I would encourage you to explore the above to see what can be recovered.

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FileVault-enabled MacBook asking for old password after resetting via 'resetpassword' in recovery mode

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