Device Failure Caused by Official iOS 18.6 Update - iPad Air 5
I've meticulously cared for my iPad Air 5th Gen since I purchased it in September 2022. For three years, it has never been dropped and remains in pristine condition without a single scratch. The device was working perfectly until the moment I installed the iOS 18.6 update, after which the screen immediately froze and has been completely unresponsive ever since. I had AppleCare for the first two years, and it’s incredibly frustrating that this happened just after it expired, especially since the cause isn't related to age or damage. I have already exhausted every troubleshooting step with online support and at an in-person Genius Bar appointment. Since this critical failure was directly caused by Apple's own software, I am asking the company to stand by its product and provide a repair or replacement at no cost.