Image Capture not seeing all photos on iPhone

Here are the standard troubleshooting first steps (that we maybe should have started with:)

To narrow things down, try these steps:

• Restart the computer (of course)
• Re-start in Safe Mode. This bypasses certain potentially disruptive processes, and it often helps. Safe Mode is different for different computers, so see this: 

           Start up your Mac in safe mode - Apple Support 

• Rebuild your Photos Library--close Photos and re-launch by option-command-clicking the app icon. If you use iCloud Photos, it’s possible that this will cause a re-sync that lasts long enough to make you nervous.
• Use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.
• Make a new user and see if the same problem recurs with it. 

For the iPhone, try a forced restart:

Force restart iPhone - Apple Support

This is different from a simple Power Off. I had to continue holding the button down past the "slide to power off" message, and then I released the button only after  the Apple Logo appeared indicating a re-start. 

The idea is to find out if the problem is with the Library, with your account, or with caches and login items, and stuff like that. One of these steps may fix the problem, but their failure to work also helps figure out what's happening.

Wow-- it's great you caught that! I had said, "Any other apps that, like "cleaners," that access all files? 3rd party searchers?" I guess I should have included "anti-virus" apps, though I don't know if I can list everything that accesses all files. Those things are not only useless on a Mac, they can cause damage. Good work!

FWIW in my setup Image Capture does not show images synced from the Mac to the iPad via USB — only images shot on the iPad.

louis86 wrote:

Is there a place to see the date the computer updated?

Apple Menu > About This Mac > System Report... > System Information > Software > Installations.