Staingate on Macbook Pro 2021

Question

Level 1

4 points

Staingate on Macbook Pro 2021

My Macbook Pro 2021 is affected by what has been called the "staingate".

The anti-reflective coating is failing and peeling off.

Of course out of warranty and out of Apple Care+, we're in 2025.

Apple customer care support seems to consider that's "too bad" and "tough luck". They will basically not do anything about it.

I don't think I should be paying to replace a screen that is defective and for a defect Apple hasn't been able to fix since 2015 and that I'm encountering on 2 Macbook Pro already (2018 & 2021).

Apple, please contact me back and offer a solution.

[Edited by Moderator]

MacBook Pro 14″, macOS 15.5

Posted on Jul 31, 2025 09:25 AM

Reply

Answer 1

Top-ranking reply

Mac Jim ID

Level 9

54,494 points

Jul 31, 2025 10:57 AM in response to ju4n-j4vi3r

You have to let Apple know yourself, they are not reading your post here and you cannot rely on what other users have done or what Apple Support told them. They have also done voluntary recalls for many issues over the years and that only comes from feedback by multiple users. As you are aware, they did offer free screen replacements for earlier MacBook Pros that affected a wide range of users with that issue. What they have done in the meantime as a preventative measure is unknown by me. Screens will scratch where the coating will come off, and how many users it affects now to what it did with the earlier free replacements is also unknown.

You can also file a complaint with the BBB if you wish:

https://www.bbb.org/file-a-complaint

Reply

Answer 2

Mac Jim ID

Level 9

54,494 points

Jul 31, 2025 09:36 AM in response to ju4n-j4vi3r

Sorry, you are not speaking to Apple here. This Support site is simply made up of users just like you. If you want to contact Apple, then you will need to do that with the link provided here:

Contact Apple Support - Apple Support

I have 2 Macbook Pros in my family (2019 & 2021) that do not experience that problem, so not sure how systemic it is. Obviously some have seen it, but certainly not all.

Reply

Answer 3

Aug 1, 2025 10:51 AM in response to ju4n-j4vi3r

ju4n-j4vi3r wrote:

Apple, please contact me back and offer a solution.

Thanks for your reply.

Not all but systemic enough that Apple had to offer out of warranty Macbook Pro a screen replacement.

And it keeps happening, it's not just me...

It's a pity that brand making a 100 billion in profits can't on its own decide to take care if its customer properly.

Apple® is not here. This is the user-to-user support community.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple Support - Apple Support

I would review recommend cleaning method/materials

ref: How to clean your Apple products - Apple Support

You can submit your Apple Feedback here: Product Feedback - Apple

Contact the corporate office Contact - How to Contact Us - Apple

I would not spend any money for a screen rplacement.

Apple Trade In

Reply

Answer 4

ju4n-j4vi3r Author

Level 1

4 points

Jul 31, 2025 09:43 AM in response to Mac Jim ID

Thanks for your reply.

Not all but systemic enough that Apple had to offer out of warranty Macbook Pro a screen replacement.

And it keeps happening, it's not just me:

Staingate after 2 months. Apple, really?! - Apple Community

Probably Staingate in my Macbook Air M1 H… - Apple Community

I have staingate on my new m3 macbook air… - Apple Community

Last time, people had to threaten a class action to get results. It's a pity that brand making a 100 billion in profits can't on its own decide to take care if its customer properly.

Reply