Can't add Exchange account to Mail without "approval."

I'm trying to add my work E-mail account to Mail. When I attempt to add the MS Exchange account, I provide the necessary credentials and then I get a 2FA text to my phone number to verify it. After doing that, I get yet another dialog claiming that I need "approval." And the dialog inexplicably specifies Apple Inc.


Why? Our company IT people have no idea what this is talking about, and are not getting any such permission requests. Now what?



[Edited by Moderator]

MacBook Pro 16″, macOS 15.5

Posted on Jul 30, 2025 04:11 PM

Reply
7 replies

Jul 30, 2025 08:31 PM in response to Stokestack

Stokestack wrote:

Nothing. They don't run an Apple shop. Nor is there any indication as to WHO is raising this problem. Is it Microsoft, or Apple?


The error is originating from Microsoft authentication.


Here is the same dialog box from Microsoft, in a different context:



What to do here? Use Windows, or maybe switch to a Microsoft client on macOS, given the local IT support environment and expectations.


You will want IT approval here too, as some IT groups take a dim view of unauthorized access into their servers, and that may well include this effort


Jul 30, 2025 10:07 PM in response to MrHoffman

No, the whole point is to integrate my work E-mail and calendar with my native Mac applications. "Use Windows" is a no-go; not only does it not meet this requirement, but it's not even viable since Apple switched architectures. Also, I've added Exchange accounts to Mail and Calendar in the past with no problem (other than the well-documented, years-long hounding to re-log-in with your Exchange password).


Also the "IT person" was standing next to me when we experienced this nonsense. There is no unauthorized access to anyone's servers. I work there.


The question is why Microsoft goes through this 2FA charade and then disregards the results.

Can't add Exchange account to Mail without "approval."

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