SSL error connecting to office.com on iPad 6

Hi,


I have problems connecting to microsoft web-site (office.com)


IPad (6.g), IPadOS-Version 17.7.9


is there a fix?



[Re-Titled by Moderator]

Original Title: SSL Error IPad 6

Posted on Jul 30, 2025 3:38 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 30, 2025 4:31 AM

SSL/TLS errors are usually indicative of an expired or invalid Certificate.


Check that Date & Time and TimeZone are correctly set for your iPad - as these settings are known to cause various functional issues if incorrectly configured:

Settings > General > Date & Time


Ensure that the TimeZone matches your current location. By example, if you are in London (UK):





If the Time Zone settings are ghosted - and cannot be adjusted - you'll need to check (and temporarily change) your ScreenTime permissions:

Settings > ScreenTime > Content & Privacy Restrictions > [Allow Changes] Account Changes - set to Allow


After changing the TimeZone settings, you can return your ScreenTime settings to how they were previous configured.



If your iPad remains unable to automatically set and maintain the correct time for your TimeZone, you can manually set the time. To do so:

Settings > General > Date & Time > Set Automatically - set to OFF


You can now manually set the correct date and time. When manually setting date and time, ensure that you are using an accurate external time source; if not correctly set to within a minute or two of the correct time, many services may not operate correctly - if at all. When manually setting date and time, you must still select the correct TimeZone for your location.

7 replies
Question marked as Top-ranking reply

Jul 30, 2025 4:31 AM in response to GreenZmey

SSL/TLS errors are usually indicative of an expired or invalid Certificate.


Check that Date & Time and TimeZone are correctly set for your iPad - as these settings are known to cause various functional issues if incorrectly configured:

Settings > General > Date & Time


Ensure that the TimeZone matches your current location. By example, if you are in London (UK):





If the Time Zone settings are ghosted - and cannot be adjusted - you'll need to check (and temporarily change) your ScreenTime permissions:

Settings > ScreenTime > Content & Privacy Restrictions > [Allow Changes] Account Changes - set to Allow


After changing the TimeZone settings, you can return your ScreenTime settings to how they were previous configured.



If your iPad remains unable to automatically set and maintain the correct time for your TimeZone, you can manually set the time. To do so:

Settings > General > Date & Time > Set Automatically - set to OFF


You can now manually set the correct date and time. When manually setting date and time, ensure that you are using an accurate external time source; if not correctly set to within a minute or two of the correct time, many services may not operate correctly - if at all. When manually setting date and time, you must still select the correct TimeZone for your location.

Jul 30, 2025 12:20 PM in response to GreenZmey

In addition to the responsible replies from LotusPilot, Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN, then restart your device. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN, but probably shouldn't.

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SSL error connecting to office.com on iPad 6

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