HomePod 2nd Gen stuck on “Being configured. Additional settings will be available shortly…”

Body:

Hi everyone,

I recently purchased a HomePod (2nd generation) and completed the initial setup using my iPhone. However, after setup finishes, I keep seeing the message:

"HomePod is being configured. Additional settings will be available shortly…"

This has been stuck for a long time (I’ve waited over [insert time, e.g., 1 hour]). I’ve already tried the following steps:

• Restarted my iPhone and router
• Reset the HomePod multiple times (using top button reset)
• Removed and re-added it in the Home app
• Signed out and back into iCloud
• Made sure "Home" is enabled under iCloud settings
• Tried using a different Wi-Fi network and even tested another Apple ID
• Called Apple Support and followed all their advice

But the HomePod still won't finish configuring properly.

I’m wondering if this might be a hardware issue (Wi-Fi chip or internal fault), or still something software-related that I’m missing.

The unit is still under [warranty / not under warranty] and I’m not sure if I should go back to the store or keep trying more at home.

Has anyone else experienced this? Any solutions or escalation advice would be appreciated!

Thanks,

Jack Lidstone’s