When making calls in Assistive Access mode, when I call a contact, it does not allow me to choose which phone number to call (e.g., "Work", or "Home", or "Mobile")

I have an iPhone contact card for Peter. In the contact, there are three phone numbers, namely "Work", "Home" and "School".


Within Assistive Access settings, I have "Calls" as the accessible app. Within the Assistive Access "Calls" settings: "Receive Calls From" is set to "Anyone", and "Make Calls To" is set to "Anyone".


I turn on Assistive Access.


I tap "Calls", I tap "Contacts", I tap "Peter", I tap "Voice Only", and then I tap "Call".


Upon tapping "Peter", I am never prompted to choose which of Peter's phone numbers - "Work", "Home", or "School" - to call. It seems to call the first number that is listed on his contact card, "Work".


What do I need to do, when using Calls from within Assistive Access, to be able to choose which phone number ("Work", "Home", "School") to call?


I am using the contact of Peter as an example. This same behavior happens for all contacts on my phone.


I have replicated this on an iPhone 13 Pro Max (iOS 18.5), and an iPhone SE (iOS 18.5).

iPhone 13 Pro Max, iOS 18

Posted on Jul 20, 2025 9:19 PM

Reply
2 replies

Jul 29, 2025 4:53 PM in response to PeterGriffin34

Hi PeterGriffin34

welcome to this Apple (user-to-user) Community.


Re: Assistive Access: does not allow me to choose which phone number to call

(e.g., "Work", or "Home", or "Mobile") "What do I need to do,"


Am no expert in this area, yet your post to the community deserves some respons.

Sorry I have no sure-fire way to solve the dilemma.


Apple support has an article onlibe (link below that may help you customise the apps you use.

See how to: Add, remove, and customize apps for Assistive Access on iPhone - Apple Support


There's a useful resource online: Assistive Access User Guide - Apple Support

(If you wish: You can click "Table of Contents" to find more "how to" articles.)


If you do not receive the assistance you need from the community here, you may want to reach out to Apple's Accessibility support team: See: How to contact Apple for help with accessibility features - Apple Support


There is also an Accessibility Support website online (info. / support / contact options etc.).

Accessibility Support - Official Apple Support


All the best :-)

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When making calls in Assistive Access mode, when I call a contact, it does not allow me to choose which phone number to call (e.g., "Work", or "Home", or "Mobile")

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