Locked out of iCloud

This has been the most depressing thing I’ve ever had to go through, So at the end of last year I was in the process of trying to sync all of my files to my device but kept getting a msg that it wasn’t available and to reach out to my recover contact ‘’ my son’’ which I did he provided me with the generated code I entered it and kept getting the spinning wheel and nothing would happen, so I reached out to apple support with me and my son on the phone and they had us send them all of my contact information also number that I had listed, while waiting on hold the agent had me try to request a code from him while recording it I did that and submitted it to them for records I guess, after seeing this wasn’t working for quite some time the agent told my son to remove himself as my contact and to try to re-add himself. Which was the biggest mistake every cause now I don’t have anyone to get a code from now, so she then had me send over a screen record showing he was my contact with my number listed and his showing as the backup which I did, we are now on the phone for over 2hours they are saying I gotta have another person listed and I’m saying no I don’t so she had to refer the matter up hire after not getting anywhere which left me frustrated. So after a week I get the call back from apple and the agent ask me to explain everything that happened and I did first thing he stated was she should not have told my contact to remove himself it probably wasn’t getting a good signal then he proceed to try the same this she did but didn’t anywhere now I’m stuck without all of my family baby photos, business programs, and additional notes and voice recording and so much more. The only thing apple has suggested is I delete my iCloud and start over I cannot except that, my babies photos, family trips, mom pictures grand pictures etc I’m upset cause they should have another way to verify ! Just to add to it sum it up it’s 106gb of photos 16gb of notes over 250 contacts and more



[Edited by Moderator]

Posted on Jul 18, 2025 06:06 PM

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Locked out of iCloud

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