Where can I find the hardware diagnostic report results from the built-in diagnostic tool?

AlexBrandt2 wrote:

Hello community,

After noticing issues with computer when streaming videos via browser, I ran an EtherCheck Pro and saw my computer suffers from Kernel panics.

So I did step 1. I run the diagnostic test, but was not able to see any of the results. Instead I got a screen asking to check for my service options. I don't want want to determine my support options.... I have none, the computer is from 2015...

[Edited by Moderator]

the code is of little significance Code: PPP007 if you did not have the power plugged in

Does your Battery hold a charge? Whats the Condition report?

ref: Determine battery cycle count for Mac laptops - Apple Support

To trouble shoot further you can:

—A SafeBoot Start up your Mac in safe mode - Apple Support will sort many anomalies

Does a quick disk repair before it fully boots up, and certain system caches get cleared and rebuilt, third party system modifications and system accelerations are disabled temporarily.

Login and test. Reboot as normal and test. Caches get rebuilt automatically.

This test will tell you if third party interference; most extensions etc are not loaded in safe boot mode.

—Test issue in another user (or guest user) account Change Users & Groups settings on Mac - Apple Support

This will tell you if it a universal issue or isolated to your user/admin account. 

***wireless keyboard with rechargeable batteries— connect the charging cable, this will make the wired keyboard successful Safe Boot your Mac.

unplug all non-essential peripherals when testing. Leave it plugged into power.

Uninstall all third party apps that are Cleaners/Optimizers/VPN/Anti-Virus

all known to cause issues on the macOS

see vintage and obsolete:

Obtaining service for your Apple product after an expired warranty - Apple Support

Obtaining service for your Apple product after an expired ...

EtreCheck creates a report designed to be posted here for experienced users to review and help you with the techies bits. Example, the kernel panics have a cause, and the full report can show what is causing them. So far, you have not benefitted from using EtreCheck. Please see this user-submitted tip on how to post a long report like Etrecheck's:

The reports may not show much to a new user but can speak volumes to those of us who have reviewed thousands of them. The report scrub any persoanle of security info to make it safe to post.

How to use the Add Text Feature When Post… - Apple Community

PS: For security reasons, in the future please do not post screenshots that show your serial number or other personal information ( phone numbers; email and physical addresses; etc).

AlexBrandt2 wrote:

Yes, I know that EtreChecks produces large reports. On purpose I have not posted that without first getting some interaction / activity on this thread...

Are you interested in reading my EtreCheck report and share findings? If so I will share it.

No more interaction is really possible without an EtreCheck repot especially since your system is having Kernel Panics. Kernel Panics can be caused by hardware or software and the EtreCheck will give us some insight into possible software issues plus hopefully the Kernel Panic summary will include enough relevant information as well.

The EtreCheck report saves a lot time and back & forth 20 questions.

AlexBrandt2 wrote:

The power adaptor should not be relevant for the following reasons:

The problems I encounter are not when the computer is plugged in.

Generally that may be true, but I have seen where the system may have issues after connecting/disconnecting the power adapter which can be due to issues with the laptops power/charging circuitry. Somewhat rare for this to happen with the connect/disconnect, but it can happen. I haven't seen too many details about your specific system behavior.

The battery is one year old. It was replaced by a good repair shop with an LMP battery 1. https://lmp-adapter.com

The quality of third party Lithium Batteries are usually poor compared to an OEM battery. There are very few third party Lithium batteries that may be considered somewhat decent in my own personal experience. It is very difficult to find them since some vendors may acquire different batteries due to price & availability.

2. Power Adaptor is pretty new as well. Bought a new one about two years ago when the other one died.

Is it an Apple brand or third party?