Blurry Netflix videos on Apple TV

I get blurry pictures watching series on Netflix. All other apps work perfectly. Any suggestions?


[Re-Titled by Moderator]

Original Title: Netflix

Apple TV 4K, tvOS 18

Posted on Jul 9, 2025 1:27 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 29, 2025 8:21 PM

I’ve had the same issue before with Netflix on Apple TV while other apps (Disney+, Prime, etc.) streamed perfectly fine. In my case, it wasn’t a device hardware problem but rather how Netflix handled the connection and video quality negotiation.


Here are a few things that helped me:

1. Check your Internet bandwidth and switch connection type

Even if other apps play fine, Netflix has its own adaptive bitrate streaming. If your Apple TV is on Wi-Fi, try a wired Ethernet connection or restart your router to refresh the link.

2. Sign out of Netflix and sign back in

Sometimes account streaming settings get “stuck” on a lower quality profile.

3. Manually force Ultra HD playback

On some accounts, Netflix can default to “Auto.” Log in via a browser and go to Account → Playback settings → Set to High to make sure you’re not locked on SD.

4. Clear cached app data

Deleting and reinstalling the Netflix app on Apple TV has helped a few people fix blurry playback.

5. Try different titles

Occasionally, specific series or episodes are affected due to how they were encoded or their available streaming tiers.


If you’ve already been through Netflix support, these steps might at least rule out a local issue. In my experience, it was a combination of network refresh and reinstalling the app that solved it.


3 replies
Question marked as Top-ranking reply

Jul 29, 2025 8:21 PM in response to 123FIK

I’ve had the same issue before with Netflix on Apple TV while other apps (Disney+, Prime, etc.) streamed perfectly fine. In my case, it wasn’t a device hardware problem but rather how Netflix handled the connection and video quality negotiation.


Here are a few things that helped me:

1. Check your Internet bandwidth and switch connection type

Even if other apps play fine, Netflix has its own adaptive bitrate streaming. If your Apple TV is on Wi-Fi, try a wired Ethernet connection or restart your router to refresh the link.

2. Sign out of Netflix and sign back in

Sometimes account streaming settings get “stuck” on a lower quality profile.

3. Manually force Ultra HD playback

On some accounts, Netflix can default to “Auto.” Log in via a browser and go to Account → Playback settings → Set to High to make sure you’re not locked on SD.

4. Clear cached app data

Deleting and reinstalling the Netflix app on Apple TV has helped a few people fix blurry playback.

5. Try different titles

Occasionally, specific series or episodes are affected due to how they were encoded or their available streaming tiers.


If you’ve already been through Netflix support, these steps might at least rule out a local issue. In my experience, it was a combination of network refresh and reinstalling the app that solved it.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Blurry Netflix videos on Apple TV

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.