Hotmail account updated to outlook now my iPad Pro can’t receive hotmail

Microsoft forced hotmail users to update to Outlook mail but keep the Hotmail name. When doing this, you have to download the Outlook app on Microsoft now I cannot receive my emails on my iPad Pro with all of my other.com mail or Gmail should I just delete the Hotmail account and then set it up again it’s been about a week and I just don’t want to lose what mail is in that Hotmail account.

iPad Pro, iPadOS 18

Posted on Jul 7, 2025 01:53 PM

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2 replies

Jul 7, 2025 02:24 PM in response to Raggsie

Raggsie wrote:

Microsoft forced hotmail users to update to Outlook mail but keep the Hotmail name. When doing this, you have to download the Outlook app on Microsoft now I cannot receive my emails on my iPad Pro with all of my other.com mail or Gmail should I just delete the Hotmail account and then set it up again it’s been about a week and I just don’t want to lose what mail is in that Hotmail account.

You should confirm that with Microsoft support or look at their forum to see what other hotmail users are doing.

Jul 7, 2025 02:35 PM in response to Raggsie

Assuming you are using the default Apple Mail app to get your mail on your iPad, then yes, you can delete the account from the iPad, and set it up again using the Outlook.com option.


All your email should be preserved since it's actually stored on your Hotmail account on a Microsoft server, not directly on your iPad.


click here ➜ Add and remove email accounts on iPad - Apple Support


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Hotmail account updated to outlook now my iPad Pro can’t receive hotmail

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