Screenshot won't work on my MacBook Air (13-inch, Early 2015)

Screenshot won't function on my MacBook Air (13-inch, Early 2015) running Monterey 12.7.6.

The shift-command-5 shortcut doesn't appear to do anything and going to Launchpad and pressing the Screenshot icon (yes the icon is there!) results in nothing happening.

I'm at the end of my tether. Can anyone assist please?

MacBook Air 13″, macOS 12.7

Posted on Jul 5, 2025 03:33 PM

Reply
1 reply

Jul 5, 2025 04:42 PM in response to Stevie.G61

Have you restarted your Mac lately?

Rebooting is the best first step in troubleshooting.


If a simple reboot of your Mac doesn’t fix things, see if the problem still happens in safe mode.  Use a wired USB keyboard for this. If you have the Magic Keyboard, plug that into the Mac with its charging cable.

How to use safe mode on your Mac - Apple Support 


Safe mode will often correct weird software behavior by forcing the OS to clear caches, do disk repair and other self-maintenance and housekeeping and temporarily disables third-party mods.


Can you get your screenshots while in Safe mode?


You can exit safe mode by restarting your Mac normally, then reevaluate the problem.

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Screenshot won't work on my MacBook Air (13-inch, Early 2015)

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