Level 1

8 points

Sold a 4 year old iMac model - Has anyone had this issue in the past?

I purchased a “new” iMac 2021 in April 2021 and was sold and shipped a four-year-old model (2017) without knowing until last month.

I paid full price (CAD$1,679+tax) and purchased directly from Apple online, and at no time was I advised it was a2017 model. I only discovered this problem last month when trying to upgrade the OS software. I can only imagine this error stemmed from Apple’s warehouse.

Has anyone had this issue in the past? Thank you

Earlier displays & monitors

Posted on Jul 3, 2025 10:36 AM

Top-ranking reply

FoxFifth

Community+ 2025

Level 10

475,359 points

Posted on Jul 3, 2025 10:48 AM

Are you sure that it isn't an "iMac Pro"?

The iMac Pro was released in 2017 and it was discontinued in March 2021 but was sold by Apple until early 2021.

See: Identify your iMac model - Apple Support

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25 replies

Allan Jones

Level 9

77,606 points

Jul 7, 2025 6:01 PM in response to Servant of Cats

Servant of Cats wrote:

It stayed in the product line three years longer than its 15" sibling did.

I'm now on a 2024 M4 Pro Macbook Pro 14 I bough in March, but my 13" Mid-2012 Macbook Pro, upgraded with 16GB RAM and an internal SSD, isn't going anywhere. I'm keeping it for converting old Word files and for its optical drive. After miles of travel and use, It will have a respectful retirement for some time to come. It was the one Macbook Pro that seemed close to bullet-proof.

dialabrain

Level 10

135,305 points

Jul 3, 2025 12:07 PM in response to FoxFifth

FoxFifth wrote:

A 2017 iMac Pro should be able to upgrade to the latest macOS Sequoia 15.5.

Absolutely. Since the version of macOS wasn't mentioned, seemed like a good question to me.

mfsh Author

Level 1

8 points

Jul 5, 2025 9:59 AM in response to dialabrain

Very sure

Jul 5, 2025 10:46 AM in response to dialabrain

To add, for the sake of the author, an iMac 2021 will be designated "iMac, 24-inch, M1, 2021" actually being a newly released (May, 2021) 24" iMac with Apple Silicon.

dialabrain

Level 10

135,305 points

Jul 5, 2025 10:48 AM in response to D.I. Johnson

Indeed. Of course it would have been more money. The user bought a non-Retina 21.5" iMac. There was also a 21.5" 2017 4K Retina iMac in 2017 which also was more money.

Old Toad

Level 10

215,094 points

Jul 5, 2025 10:57 AM in response to dialabrain

dialabrain wrote:

FWIW, your iMac was manufactured until October 2021. So it was current at the time of purchase.

mfsh Author

Level 1

8 points

Jul 5, 2025 1:32 PM in response to dialabrain

I paid full price $1,679.00. I truly thought I was purchasing a 2021 model that would last. My bad luck.

mfsh Author

Level 1

8 points

Jul 5, 2025 1:34 PM in response to Servant of Cats

I did not state that I thought it was an IMAC PRO....someone responding here introduced that, it wasn't me.

dialabrain

Level 10

135,305 points

Jul 5, 2025 3:53 PM in response to Old Toad

For what it's worth, a 32" screen would scare me. 😳

dialabrain

Level 10

135,305 points

Jul 5, 2025 4:22 PM in response to Old Toad

Yes, I was just being silly. I have no problems with a 24" iMac. I actually ordered a 24" non-4K monitor for my new teeny weeny Windows Mini PC.

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Sold a 4 year old iMac model - Has anyone had this issue in the past?