Macbook password locked out- dont have my recovery key

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MacBook Air 13″, macOS 15.5

Posted on Jun 25, 2025 07:57 PM

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1 reply

Jun 25, 2025 09:40 PM in response to ris263

Hi,

If you're locked out of your Macbook and don't have your recovery key, the best course of action is to try resetting your password using your Apple ID.If that doesn't work, you may need to erase your hard drive and reinstall macOS. 


Here's a more detailed breakdown:


1. Try resetting with your Apple ID:

  • If you've linked your Apple ID to your user account during setup, you can try using it to reset your password.
  • After entering the wrong password three times, you should see an option to restart and view password recovery options.
  • On restart, you'll be prompted to sign in with your Apple ID and reset your user account password. 

2. If Apple ID doesn't work:

  • If you can't reset your password using your Apple ID, you may need to erase your hard drive.
  • This will delete all data on your Mac, so make sure you have a backup if possible.
  • You can erase your drive from macOS Recovery (booting into recovery mode).
  • After erasing, you'll need to reinstall macOS. 

3. If you can't boot into recovery mode:

  • On Intel Macs, you can try booting into recovery mode by holding down Command + Option + R while starting up. 
  • On Apple silicon Macs, hold down the power button until you see the startup options. 
  • If you can't boot into recovery mode, it may be a hardware issue and you should contact Apple Support. 

Important notes:

  • Back up your data regularly:
  • This can save you from significant data loss if you ever need to erase your hard drive.
  • Store recovery keys securely:
  • Keep a physical copy of your recovery key in a safe place, separate from your computer.
  • Enable two-factor authentication:
  • This can help prevent unauthorized access to your account.
  • Contact Apple Support:
  • If you're still having trouble, contact Apple Support with proof of purchase for further assistance. 


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Macbook password locked out- dont have my recovery key

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