Unable to load higher-quality videos on iPhone

Whilst trying to watch a Video the Pop Up appears saying.

Unable to Load Video

An error occurred while loading a higher-quality version of this Video.

OK

[Re-Titled by Moderator]

Original Title: Unable Load Video

iPhone X

Posted on Jun 24, 2025 12:32 PM

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1 reply

Jun 24, 2025 12:50 PM in response to Frederico Lacueva

Please give us more information:

What iOS are you using?
Are you Synchronizing with iCloud Photos?
Are you using "Optimize Storage?
If you're using iCloud Photos, can you see the video at iCloud.com?
Was this video taken on your own phone?

Let us know…

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Unable to load higher-quality videos on iPhone

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