I got a error code 500 I can't chat with support they ask for device. I am on windows 11 so I can't chat with support because they ask for a device.
[Re-Titled by Moderator]
Original Title: error code 500 itunes for windows
I go to itunes, help tab, click "apple service and support", library and content management, downloading or displaying album artwork, continue, click either "live chat" or "phone call", I click either 1 next screen I see "check a device" asking for my serial number. I have no apple hardware this is only for windows pc and windows 11 so I make up serial number to contact support and they say its because of my internet provider so my mum says its because were in Canada and this is only for Americans so I say ok and leave it alone because I already know if I phone up internet provider and say iTunes says your at fault they will laugh at me. iTunes support even went on my pc and looked at the error using remote pc monitoring screen viewing.
I can't tell them it's a windows pc because when I click either chat or phone I get the webpage asking for a apple device serial number.
I am downloading music first, some albums have something called Booklet, but they don't download. See the two pictures:
So this issue here is redownloading past purchases. You can try using the https://reportaproblem.apple.com/ site for that. I don't think it will necessarily hope with this specific issue but I recommend turning off that option for simultaneous downloads shown in your second screenshot. You might also delete the Downloads folder inside your media folder in case you have a partial download there that iTunes is trying to complete instead of starting afresh. When accessing content from the iTunes Store you should check that your clock is set correctly and avoid using VPN software. What build of iTunes are you running? Is it all Digital Booklets that fail to download, or just specific items? Can you download other purchases?
tt2
Why can't you tell them your device is a PC running Windows 11?
Sadly Apple's error codes can be somewhat opaque. I cannot offhand track down a support article that references this error number. What are you doing that triggers the error?
tt2
They fixed it I can download the booklets now! yay ty apple and people helping me!
What causes error code 500 on iTunes for Windows 11?
