Screen ISSUE MACBOOK PRO M2 Max - Black Screen

MacBook Pro M2 Max + Recurring Hardware Failures


Dear Apple Support,


I am contacting you to request an immediate, fair, and reasonable solution regarding a critical display failure on my MacBook Pro M2 Max, whose screen has completely stopped working, even though the machine still functions perfectly when connected to an external monitor.


My request is very clear:


✔️ That the display repair is performed at no cost.


✔️ And that the repaired display is covered by a lifetime warranty, considering this is a clear case of component failure, with no connection whatsoever to misuse, physical damage, or external factors.

It makes absolutely no sense for me to pay R$ 6,200 (~USD 1,150) for a repair that only comes with a 90-day warranty, leaving me once again vulnerable to the same issue in the future — an issue that is clearly related to a hardware defect, not to user negligence.


Unfortunately, this is not an isolated event. My frustration stems from a pattern of disappointing experiences with Apple hardware in recent years, which have shown a noticeable decline in durability and reliability.


About two years ago, my fully specced MacBook Pro i9 suddenly stopped powering on. I brought it to an Apple Store in Miami, where I was charged $700 for repairs that included the logic board, touch sensor, and battery replacement.


The repair worked for a few months, but shockingly, after only five months, the exact same issue happened again — the computer simply would not turn on. And since the repair came with only a 90-day warranty, I was left completely unsupported, losing the entire amount I had paid.


This is not just bad luck; it is a pattern of serious quality issues. It is extremely frustrating to realize that while my 2014 MacBook Pro and 2013 Mac Pro still function perfectly today, the more recent, expensive models fail prematurely, without any logical explanation.


Let me make this absolutely clear: my MacBook Pro M2 Max has never suffered any fall, liquid damage, impact, or misuse. The screen simply stopped working, which is indisputable evidence of a component quality failure.


Given this, I am once again stating my request:


✔️ Full waiver of the repair cost for the display.


✔️ A lifetime warranty for this display repair, so that I do not have to live in constant fear of facing the same issue again, as I already experienced with my previous MacBook.



I await your response with a proposed solution.


Sincerely,


Lucas

MacBook Pro 14″, macOS 15.3

Posted on Jun 24, 2025 6:30 AM

Reply
5 replies

Jun 24, 2025 10:33 AM in response to lucasvaz01

I am really sorry that your Mac is not working. But these very complex devices fail spontaneously, and for no particular reason.


There are only a limited number of ways to have a recall:


• Apple decides that these are failing to often, and initiates a recall


• A court of competent jurisdiction decides that there is a inherent defect in these displays, and directs Apple to compensate the class of users who were harmed.


--------

Apple shipped about 20 million Macs last year. That's over 57,000 units a DAY, and the vast majority were portable computers.


There are so many of these MacBook Pro units in existence, that even if that 200 failures number were failures of your EXACT model, it would not move the reliability needle in the slightest.

Jun 24, 2025 10:35 AM in response to lucasvaz01

Extended warranty:

Some manufacturers offer extended warranties, also known as service contracts. For a modest pre-payment, the manufacturer agrees to service their product for an additional period of time -- to repair or replace defects in Materials or Workmanship, and possibly even more, for an additional period. In some cases, the service contract covers additional items beyond defects in materials or workmanship. In some cases, there is a copayment required to obtain this service.


Some users will have No claims during this period. This "insurance effect" allows the manufacturer to keep the price of this service contract relatively low. You generally can not sign up later, because then only owners with problems would sign up, after they discovered an issue.


The MacBook Pro is a lightweight, portable computer that can run on batteries. Being portable, it can easily be subjected to multi-G forces daily, just by being moved about in a completely ordinary way. This is extremely stressful to electro-mechanical equipment. The display is made of glass, the internals are very likely to die if water is spilled on the keyboard.


————

If you made the decision to NOT pay for the AppleCare extended warranty, you made a wager (bet) that is would be better for you to not pay for AppleCare, but to bear the cost of repairs (IF any were needed) during the extended warranty period yourself.

You lost that bet.


When facing a problem later, the correct cost calculation is:

Example Total retail cost of repair: US$800

less Example amount you saved US$380

by NOT purchasing a service agreement


Effective incremental cost: US$420

PLUS the amount you saved by not buying the Service contract, which now must be spent as well.

Jun 24, 2025 7:40 AM in response to lucasvaz01

Welcome to the Apple User-to-User Support Communities!


Readers here are other users like you. If Readers have something substantial to contribute, you will find they are ready, willing, and able to provide advice about what YOU should do to try to alleviate many kinds of problems.


Apple employees, (with the exception of Moderators and community specialists mainly focused on maintaining civility and making sure your query does not go completely unanswered after several days) are Prohibited from participating here.

Jun 24, 2025 8:53 AM in response to lucasvaz01

You appear to have already been in touch with an official Apple repair facility, where they made clear to you the choices that were possible:


a) continue to use your MacBook Pro with external displays


b) "pay R$ 6,200 (~USD 1,150) for a repair that only comes with a 90-day warranty, "


Note: EVERY Apple repair comes with a standard 90 days warranty on failure for the same issue. Displays, mainboard, batteries, whatever.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Screen ISSUE MACBOOK PRO M2 Max - Black Screen

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