Screen ISSUE MACBOOK PRO M2 Max - Black Screen
MacBook Pro M2 Max + Recurring Hardware Failures
Dear Apple Support,
I am contacting you to request an immediate, fair, and reasonable solution regarding a critical display failure on my MacBook Pro M2 Max, whose screen has completely stopped working, even though the machine still functions perfectly when connected to an external monitor.
My request is very clear:
✔️ That the display repair is performed at no cost.
✔️ And that the repaired display is covered by a lifetime warranty, considering this is a clear case of component failure, with no connection whatsoever to misuse, physical damage, or external factors.
It makes absolutely no sense for me to pay R$ 6,200 (~USD 1,150) for a repair that only comes with a 90-day warranty, leaving me once again vulnerable to the same issue in the future — an issue that is clearly related to a hardware defect, not to user negligence.
Unfortunately, this is not an isolated event. My frustration stems from a pattern of disappointing experiences with Apple hardware in recent years, which have shown a noticeable decline in durability and reliability.
About two years ago, my fully specced MacBook Pro i9 suddenly stopped powering on. I brought it to an Apple Store in Miami, where I was charged $700 for repairs that included the logic board, touch sensor, and battery replacement.
The repair worked for a few months, but shockingly, after only five months, the exact same issue happened again — the computer simply would not turn on. And since the repair came with only a 90-day warranty, I was left completely unsupported, losing the entire amount I had paid.
This is not just bad luck; it is a pattern of serious quality issues. It is extremely frustrating to realize that while my 2014 MacBook Pro and 2013 Mac Pro still function perfectly today, the more recent, expensive models fail prematurely, without any logical explanation.
Let me make this absolutely clear: my MacBook Pro M2 Max has never suffered any fall, liquid damage, impact, or misuse. The screen simply stopped working, which is indisputable evidence of a component quality failure.
Given this, I am once again stating my request:
✔️ Full waiver of the repair cost for the display.
✔️ A lifetime warranty for this display repair, so that I do not have to live in constant fear of facing the same issue again, as I already experienced with my previous MacBook.
I await your response with a proposed solution.
Sincerely,
Lucas
MacBook Pro 14″, macOS 15.3