High Sierra installer download fails on Mac App Store application

Currently running High Sierra (HS) on this 2012 iMac computer but want to do fresh install to a different drive.


I click on the link presented in How to download and install macOS - Apple Support for the HS installer. It opens a page in the Mac App Store App that's clearly for HS. That part works.


I click on the "download" button and for a few seconds it says "calculating" and something about a "minute". About 10 seconds after clicking "download" I get a message saying "macOS High Sierra failed to download" and "Use the Purchased page to try again." I go to the purchased page and there is no mention of High Sierra. The only OS installer is for an El Capitan installer I downloaded a few years ago.


I am using an old Mac App Store application but I have used it for other applications and it "gets" them. This must have worked at some time in the past because I must have used it to upgrade from my old Mavericks to High Sierra a year or two ago.


I have looked in my Applications and Downloads folders and there is no installer file there.


I have been trying this for several days now so I don't think it's a temporary server glitch.

Earlier Mac models

Posted on Jun 23, 2025 7:43 AM

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21 replies

Jun 25, 2025 1:05 PM in response to Limnos

"/Library/Preferences/com.apple.SoftwareUpdate.plist" :


defaults:


defaults write /Library/Preferences/com.apple.SoftwareUpdate AutomaticCheckEnabled -bool false


defaults write /Library/Preferences/com.apple.SoftwareUpdate AutomaticDownload -bool false


defaults write /Library/Preferences/com.apple.SoftwareUpdate ConfigDataInstall -bool false


defaults write /Library/Preferences/com.apple.SoftwareUpdate CriticalUpdateInstall -bool false


defaults write /Library/Preferences/com.apple.SoftwareUpdate InactiveUpdates -array


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastAttemptBuildVersion -string "10.13.6 (17G66)"


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastAttemptSystemVersion -string "10.13.6 (17G66)"


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastFullSuccessfulDate -date "2025-06-25 19:50:49 +0000"


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastRecommendedUpdatesAvailable -int 0


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastResultCode -int 100


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastSessionSuccessful -bool true


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastSuccessfulDate -date "2025-06-25 19:50:49 +0000"


defaults write /Library/Preferences/com.apple.SoftwareUpdate LastUpdatesAvailable -int 0


defaults write /Library/Preferences/com.apple.SoftwareUpdate PrimaryLanguages -array -string en -string en-US


defaults write /Library/Preferences/com.apple.SoftwareUpdate RecommendedUpdates -array


defaults write /Library/Preferences/com.apple.SoftwareUpdate SkipLocalCDN -bool false


======


I know it reports a successful download but I also updated a non-Apple application today.





Jun 26, 2025 2:16 PM in response to leroydouglas

That direct link to Sierra works for me, since it is basically FTP, but I don't need Sierra.


I don't want Catalina. I want to keep this old iMac on an OS that is 32 bit application capable should I really need to use several applications I use daily that have no 64 bit application equivalents just using what it has now. I simply want the OS on the internal drive instead of booting to the external drive the way I am now. I do have Mojave on a USB flash drive for "emergencies". I know those aren't really good as a boot drive but if comes down to it just for downloading High Sierra I could boot to it.


That's interesting that Apple axed Mavericks from its downloads. I do remember in the past they have removed certain versions of software where if your hardware was too new to run one version but could run various newer versions, they just offered you the newest your computer could run. So maybe now they are telling you if you have hardware that is capable of more than Mountain Lion you should at least be running Yosemite? I don't have the time to research it now.


Incidentally, trying to download Mojave using the Mac App Store application does get me a stub installer.

Jun 26, 2025 2:26 PM in response to Grant Bennet-Alder

I am using the "reinstall" button to see if it will do anything at all in terms of getting High Sierra (I don't want to actually reinstall it on this drive but to install it on another one). I have simply been trying pretty much everything that didn't involve booting to a newer OS just to see if I could download it using that, or involve doing all that Terminal stuff while booted to recovery (I'd have to print those pages of instructions). Neither the App Store application nor trying to get it while booted to Recovery will work.

Jun 26, 2025 2:39 PM in response to Limnos

Limnos wrote:

That direct link to Sierra works for me, since it is basically FTP, but I don't need Sierra.

I don't want Catalina. I want to keep this old iMac on an OS that is 32 bit application capable should I really need to use several applications I use daily that have no 64 bit application equivalents just using what it has now. I simply want the OS on the internal drive instead of booting to the external drive the way I am now. I do have Mojave on a USB flash drive for "emergencies". I know those aren't really good as a boot drive but if comes down to it just for downloading High Sierra I could boot to it.

That's interesting that Apple axed Mavericks from its downloads. I do remember in the past they have removed certain versions of software where if your hardware was too new to run one version but could run various newer versions, they just offered you the newest your computer could run. So maybe now they are telling you if you have hardware that is capable of more than Mountain Lion you should at least be running Yosemite? I don't have the time to research it now.

Incidentally, trying to download Mojave using the Mac App Store application does get me a stub installer.


understood.


It is a shame Apple makes it difficult to retrieve these old installers.

https://apps.apple.com/us/app/macos-high-sierra/id1246284741


The stub idea did create problems as well...

Mojave is still capable of running the 32 bit applications.


good luck !



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High Sierra installer download fails on Mac App Store application

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