I have a brand new apple ten watch, but I cannot get the heart complication to work, no matter what watch face. other non heart complications work fine. what am I doing worng. Tried everything that I can find on the internet
[Edited by Moderator]
Please make sure you are wearing the watch correctly:
Wearing your Apple Watch - Apple Support
And that you are keeping the back of the watch clean:
How to clean your Apple Watch - Apple Support
If you have tattoos on your wrist, that may interfere with getting heart information.
Carol, Thanks. I can confirm that I am wearing the watch correctly, and the back is clean (unless there is a clear film that I cannot see or feel). The heart app works fine if I click on it, as does the ECG; they just don't work in any watch face. I have checked security settings, etc, and I believe it is configured correctly. I have tried it in multiple watch faces from different apps.
Could you expand on the "not working" issue? Is the issue with your not being able to add the complication? With the complication not displaying your heart rate?
I use the "Motion" face on my Apple Watch and have the heart rate complication at the bottom of the screen. It displays the heart rate and the last time the measurement was made. My only issue since watchOS 9 (or was it 10?) is that previous versions of watchOS would refresh the heart rate more often i the complication. Nowadays, it refreshes every 10 to 20 minutes, which I don't particularly like.
6x6, Sorry was not clear. I can add the complication fine, but on most faces to shows the ico and not the heart rate number. I happened to got to an Apple store and they showed me one that works the way I want. Disappointed that all the faces don't actually work.
I'm not sure what the problem may be at this point. Please contact Apple Support for further assistance.
Heart Rate complication not working on Apple Watch
