Restoring old Macbook Pro, The recovery server to install OS could not be found.

I have an old MacBook Pro that I need to wipe and set up. The employee who used this MacBook is no longer with the company and we don't have their login credentials.


I wiped the drive, so now when it boots, it shows a folder icon with a ? on it. It would be nice is you could just wipe the user data and not the entire OS, but that was the only option provided... really bad design Apple!


So I rebooted with Command+R, connected to my WiFi, and attempted to reinstall the OS. The only option it lists is High Sierra. Every time I try I get an error saying the recovery server could not be found, which is ridiculous.


[Edited by Moderator]

Posted on Jun 15, 2025 09:40 PM

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Jun 15, 2025 10:54 PM in response to Exavior

To avoid this type of issue in the future, I recommend that your company form a business relationship with Apple, which is free to do. See https://apple.com/business for details, and click the Get In Touch button. They can assist you with enrolling company devices in an MDM (mobile device management), making it really easy for you or whoever manages all of these company devices to manage accounts, restrictions, updates, and more across all of the company’s Apple devices.

Jun 18, 2025 04:48 AM in response to Exavior

Sadly the High Sierra recovery server is still broken, but luckily this workaround works (just verified it today). (If your Mac is still under MDM you must ask the company to remove it, though).


First reset PRAM (just incase, cold boot and when hearing the chime start holding Option-Command-P-R until the Mac has chimed 4 times) and then follow the Fix#3 instructions to the letter:


https://mrmacintosh.com/how-to-fix-the-recovery-server-could-not-be-contacted-error-high-sierra-recovery-is-still-online-but-broken/


You can copy the magic nvram command from the Installer log and then slightly edit it as advised. I had some trouble finding some codes like "= from my keyboard but I could copy those from the Terminal (I guess I could have also switched the keyboard layout to match the physical keys before going to the installer). The final command should be as below.


Some other issues you might face:


AFAIR High Sierra might not recognize a volume after the 1st when installing. So if High Sierra is in the mix, it might have to be the first APFS volume.


As a test I formatted an external SSD device (not just volumes under it by choosing Disk Utility > View > Show All Devices) as APFS (GUID), but the initial boot seemed to stall. I reset PRAM again and Option-booted to the "macOS installer" and it continued from there. Maybe it would install more gracefully to MacOS Extended or maybe that was only a random hiccup?


After installing you might again reset PRAM to return to the default.


nvram IASUCatalogURL="http://swscan.apple.com/content/catalogs/others/index-10.13-10.12-10.11-10.10-10.9-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog"

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Restoring old Macbook Pro, The recovery server to install OS could not be found.

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