Apple Gift Card has missing codes

Hello, I want those responsible for the support chat topic. Why do they make me angry with them? I told them about the problem of the Apple gift card. There are only four codes, the last one. So they told me that they would help me. They told me that they need the picture. So I sent everything as proof. Now they changed the subject and told me that we will escalate a case. Why do they raise my blood pressure when they tell me that it is a case? I spoke with them before and they used to give it to me. Now they say that it is a case. They also say that it is ten days. Why ten days for four codes? I also gave them a serial number.

[Re-Titled by Moderator]

Original Title: Gift card apple damage