How do I fix Mail freezing after iOS 18.5 update on iPhone 13 Pro Max?

I just came here to say, I’ve had issues with Gmail ever since the last two updates. Constant freezing, I am unable to delete more than one message at a time when previously I could, I have to shut down my phone and restart several times a day just to view emails. It’s beyond frustrating.

Cheers for the feedback - I kind of wondered if something of the sort was going on.

I dropped by when the thread was one page in length, but with no solution - So had a look at my settings and had an idea that iCloud Private Relay and associated settings may be playing a part.

So made a change and for me it has worked.

The other iPhone + iPad users here don’t have the issue btw

[Edited by Moderator]

CPFC89 wrote:

Since I did the 18.5 update the phone freezes everytime I open mail, it’s ridiculous I have to keep restarting the phone, my wife has the exact same issue, I have a IPhone 13 Pro Max and wife has a 13 pro

any advice would be welcome

Perhaps a long shot:

Do you have a 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 

While VPN is not the cause of ALL iOS issues, it is in the top 10% of causes, and an update frequently breaks it.

Same issue. Wife and I both have 13 pro max’s…mine is acting stupid, hers is fine. I’m about ready to throw this thing out the window. Mail app freezes regularly, as do several others- sometimes other apps seem to have issue connecting with their servers- inspite of full service data and strong WiFi.

same problem here on my iPhone 14 Plus with iOS 18.5; solved the problem with removing my gmail account within the apple mail app. I installed the gmail app and will wait until there is an iOS update to connect my gmail account to my apple mail account again.

This problem started long after the iOS 18.5 update. I think Google has changed something, which now creates a problem with the Apple mail app in combination with a linked google account.

I've been having this issue for over a month with browsing and mail.

i manually refresh my inboxes and they have not been able to update or send outgoing mail.

the solution seems to be turning on private relay on your Apple account (search in your settings).

Force restart iPhone – Apple Support (UK)Force restart iPhone – Apple Support (UK)

Same issue here !! Mail freeze immediately. Full restart needed

A possible solution?

This morning I changed the Mail Accounts Fetch setting to automatic. It has been set to “Every 15 minutes”. Since then I haven’t had any issues. YMMV

I spoke to an Apple Support tech via the support app on my iPad and through iMessage and brought the issue to their attention (by linking this forum post). I told them that by the looks of this forum it clearly is an iOS 18.5 issue that EVERYONE is experiencing. Hopefully this tech is able to forward it up the chain and it is taken seriously.

I’m also experiencing the mail app freeze on my iPhone 14 Pro Max. Mine specifically freezes when I tap on my Gmail folder, none of the others. I have 3 accounts linked - my iCloud which is a bundle consisting of of my .iCloud account and a few personal domains, Gmail, and an old Yahoo account. I’ll be checking mail or refreshing my mail to see if any new emails have come in and as soon as I tap on the Gmail folder to view the emails in it, it highlights the Gmail bar as I tap it, but nothing happens. Then the whole app is frozen and I have to reboot the phone.

+1

5 hours and no problems after deleting the VPN setting

Are the VPN settings still in the phone?

Same issue iPhone 14 Pro Max with iOS 18.5. Very annoying issue so I hope Apple gets a patch out quickly. Another note - my wife has the same model phone without this issue.

Yes, this just started yesterday for me (though I updated to 18.5 two weeks ago), so perhaps there's some problem with the mail servers that can be identified and fixed, hopefully soon.