I am unable to play iTunes music on a new iPhone with grayed-out library

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Level 1

28 points

I am unable to play iTunes music on a new iPhone with grayed-out library

I can’t play any of the music I payed for from iTunes to my new iPhone. I already spoke to a technician and they couldn’t help me. I’m hoping I get better results vs here. I’m on OS 18 on iPhone transferring from my iMac (very old)

[Re-Titled by Moderator]

iPhone 16 Plus, iOS 18

Posted on May 29, 2025 12:23 PM

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Answer 1

Carol B.

Level 6

17,061 points

May 29, 2025 12:56 PM in response to momluvstv

We need more information in order to help you.

Did you talk to Apple Technicians?
Are you using the same Apple ID as you did on your iMac?
Have you changed countries or regions?
What exactly happens when you try to play your music on the iPhone?
If there is an error message, we need to know what it says.

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I am unable to play iTunes music on a new iPhone with grayed-out library

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