I am unable to proceed past the lockscreen on my iPhone due to a forgotten passcode.

Question

Level 1

13 points

I am unable to proceed past the lockscreen on my iPhone due to a forgotten passcode.

This is a new iPhone. I turned it on, set a passcode, and then powered it off for a few days. When I turned it back on, it requested the passcode, which I unfortunately no longer remember.

I have tried using recovery mode, my laptop detects the iPhone, but iTunes does not recognize it because I never connected it to iTunes while it was unlocked.

Additionally, the device currently has no connection to the internet, which further limits my options.

I cannot work with these manuals:

If you forgot your iPhone passcode or your iPhone is disabled - Apple Support

If you see a iPhone, iPad, or Apple Vision Pro unavailable message or Security Lockout screen - Apple Support

Its a work phone and our IT-Support could not help me.

What can i do in this situation?

Thank you.

iPhone 15

Posted on May 23, 2025 04:17 AM

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Answer 1

sh1234sh Author

Level 1

13 points

May 23, 2025 05:25 AM in response to MrBill3

There seems to be a misunderstanding. The IT-Support at mywork provided so far has been helpful and has covered everything possible at this stage. However, my issue now requires assistance from Apple Support directly.

If this community is not a channel for reaching Apple Support, could you please let me know how I can contact them?

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Answer 2

Kurtosis12

Level 9

74,650 points

May 23, 2025 06:03 AM in response to sh1234sh

This is a user to user forum and not a way to contact Apple.

Contact Apple for support & service.

Contact Apple Support - Apple Support

or call

Canada/United States

1-800-275-2273

For other locations, look here -

Contact Apple Support – Apple Support (AU)

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Answer 3

sh1234sh Author

Level 1

13 points

May 23, 2025 05:25 AM in response to MrBill3

There seems to be a misunderstanding. The IT-Support at mywork provided so far has been helpful and has covered everything possible at this stage. However, my issue now requires assistance from Apple Support directly.

If this community is not a channel for reaching Apple Support, could you please let me know how I can contact them?

Reply

Answer 4

May 23, 2025 08:26 AM in response to sh1234sh

sh1234sh wrote:

this issue has been solved. The steps for resetting worked on a 3rd laptop. How do I close this thread?

You can't close a thread. But that's not bad as it may help someone else in the future.

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Answer 5

MrBill3

Level 10

104,338 points

May 23, 2025 04:43 AM in response to sh1234sh

Hello,

Go back to IT-Support at your work and insist that they help you. It shouldn't be that hard.

Good luck.

Reply

Answer 6

sh1234sh Author

Level 1

13 points

May 23, 2025 07:56 AM in response to sh1234sh

this issue has been solved. The steps for resetting worked on a 3rd laptop. How do I close this thread?

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I am unable to proceed past the lockscreen on my iPhone due to a forgotten passcode.

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