Why is my MacBook Air not recognizing my Apple password?

ar-96 wrote:

My MacBook is a 2010 model. I want to update Virgin to use the apps. But I don't know which file to use. Thanks.

A MacBook 2010 model — a MacBook is not the same as a MacBook Pro or MacBook Air — is limited to macOS 10.13, and is not supported on newer macOS versions.

If the app you need requires a newer macOS version, you will need a newer or new Mac, or a different way to perform the task.

If you are unsure which Mac you are using, the Apple Menu at the top left has an About This Mac entry, and that entry can show the specific model and macOS version in use.

Sal1550 wrote:

The Mac is new and also new to me?????

Is it possible the caps lock key is set?

If you enter the password in the username field, does it display as expected?

Is a different Apple Account in use on the Mac than the account used on the iPad and iPhone?

Where are you that it want you to log into your Apple account? What version of macOS is it running? That machine originally shipped with macOS 10.6. It can go as far as 10.13 (high Sierra) but that's it. That machine is long obsolete.

If you meant "Ventura" instead of "virgin" which you wrote below, that's not going to happen.

The version of macOS that is running may be too old to log in normally any more.

It's been a lot of years, but I seem to recall needing to enter the ID and password differently.

KiltedTim wrote:

Where are you that it want you to log into your Apple account?

This is a mixed-poster thread, with two different posters with two different questions, and seemingly different Macs.

I’ve been quoting the text of the particular poster in my replies.

Yes, these threads often get confusing to me.

My MacBook is a 2010 model. I want to update Virgin to use the apps. But I don't know which file to use. Thanks.

Is this a new Mac, or a new-to-you Mac?

Is the caps lock key possibly set?

I see that now... Yes, it's easy to get confused.

It doesn't help that I think I have too much blood in my caffeine system.