How can I retrieve lost music files on iPhone after iOS 18.5 update?

“Lost music after 18.5 update: After the latest ios 18.5 update, a lot of my music has disappeared from my phone. I had over 2000 songs at one point and now only have just over 500. […]I have tried to download my purchases again from the store but I only have a blank page.[…]”

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Removed from the iTunes Store:

If this is purchased music and is dulled-out, then it may have been removed from the iTunes Store. So, visit the Music app, and see if you need to redownload them. Sometimes, items are removed from the iTunes library and they never become accessible again. This all has to do with licensing between Apple and the Music Studio; the same goes for TV and App purchases. This is something you would have agreed to, upon opening an Apple Account.

Contact Apple Support:

For Financial Assistance, Contact Apple Store Support. You need to contact Apple Support directly, having lost your purchases. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

“How can I retrieve lost music files on iPhone after iOS 18.5 update?: […]thanks for your time but I’ll just have to wait until Apple respond.“

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You are welcome.

Thank you for the screenshot.

Contact Apple Support:

You need to contact Apple Support directly, having lost your purchases.

This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW.

Screenshare with the Apple Rep while on the phone with them, so they can see this firsthand from YOUR perspective. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

"thanks for your time but I’ll just have to wait until Apple respond."

-------

You are welcome.

Thank you for the screenshot.

Apple's not going to reposed to you in these forums. So, give them a call.

Apple Contact Us Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

“Yes thank you, that’s not what I’m saying and isn’t the case. The entire page is blank, where normally it would give me an option to select music and my partner’s purchases.[…]”

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Blank App:

What do you mean by “Partner”? Are you sharing these purchases? If so, have them update, as well. As for the app being blank, that is a bit strange. It might not be responding.

A. Close All Apps:

An app is likely not responding. So, close all apps. Hold you finger down as you swipe up. Then, close all of these open apps, by sweeping up quickly for all apps.

B. Restart your iPhone, Manually:

1. Go To: Settings
2. Select: General
3. Scroll to: the Very Bottom
4. Select: Shut Down
5. Slide Finger: to the Right
6. Wait: 30 Seconds
7. Power One: the iPhone
8. Try this Once More

meine Musik ist und der Musikapp auch weg.

ich habe iCloud Musik mit iTunes neu bespielt, auf dem iPhone Sync eingeschaltet und alle Lieder waren da, aber nicht für Offline !

Es scheint das automatische Download nicht zu funktionieren !

Hören ich ein Lied dann geht das nur online, gehe ich auf die 3 kleinen Punkte und tippe Laden wird das Lied geladen !

Aber ich kann doch jetzt nicht 1500 einzeln runterladen.

ich war jetzt im Ausland ohne Internet (zu teuer) da habe ich 1 Woche meine Musik offline direkt vom iPhone gehört, jetzt nach iOS 18.5 wird nicht mehr automatisch von der Mediathek auf das Gerät geladen :(