Wi-Fi and cellular data not working on my iPhone 12 after iOS 18.5 update

I updated my iPhone 12 (locked/T-mobile) to iOS 18.5 yesterday. Ever since, I have two issues:

  1. Wi-Fi will no longer 'fully' connect: When I go into settings, I can see my normal wifi network, see the full signal strength and the green checkmark showing that I am connected. When I look at the top right of my screen, it still shows that I using cellular network, not the wifi.
  2. My data is not working for 'most' of my apps. Whether my WiFi is on or off on my phone, I cannot access any data through my apps (app store, mail, reddit, youtube, maps, waze, etc). This is even when I have good 5G cell signal.


What I have tried:

  • I have restarted my phone several times.
  • I tried connecting to a friend's wifi at a different location, and the result is the same: green check mark in wifi settings, but no connection symbol nor any data connectivity.
  • I have reset my network settings.
  • I have tried to use data with wifi turned off.
  • I have turned my cellular data roaming on and off.


What still works:

  • I can still make phone calls and send/receive text messages.
  • My Tesla app works.


I made a Genius Bar appointment for later today. When I got a confirmation text and a suggestion to run diagnostics ahead of time, my phone cannot connect to Apple support to run the diagnostics.


When I go into my phone's software update to see if an update to the update is available, my phone will not connect "because you are not connected to the internet".


[Re-Titled by Moderator]

iPhone 16, iOS 18

Posted on May 18, 2025 07:58 AM

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Posted on May 18, 2025 10:20 AM

I spoke to the Genius Bar. Lawrence was on the right track. While I had McAfee VPN installed, I ensured that it was "off" in the McAfee menu. Of course, "off" did not really mean "off". If i go into Settings->VPN and then click on the "i" information circle for the VPN that I thought was 'off', there is a setting called "Connect On Demand". I needed to turn that off for the VPN to really be off and not affect my wifi and data connections. **** you, McAfee!


Thanks, again, Lawrence!

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18 replies
Question marked as Top-ranking reply

May 18, 2025 10:20 AM in response to Lawrence Finch

I spoke to the Genius Bar. Lawrence was on the right track. While I had McAfee VPN installed, I ensured that it was "off" in the McAfee menu. Of course, "off" did not really mean "off". If i go into Settings->VPN and then click on the "i" information circle for the VPN that I thought was 'off', there is a setting called "Connect On Demand". I needed to turn that off for the VPN to really be off and not affect my wifi and data connections. **** you, McAfee!


Thanks, again, Lawrence!

Jun 6, 2025 06:21 PM in response to humbertocg84

humbertocg84 wrote:

Same Issues. Continuos disconnections. Wifi can’t keep the connection for more than 1 minute. Mobile data plan has been very affected, before updating, the wifi was working as expected.

Try “forgot” wifi and reset Network settings. Nothing works

Do you have ANY 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 

May 18, 2025 11:15 AM in response to PhiDelt128

You should really completely uninstall McAfee; delete the VPN profile in Settings/General/VPN & Device Management/VPN, restart your iPhone. You can add it back if you want to, However, VPN actually reduces your privacy, it does not enhance it, so you may want to rethink the reason you use VPN.


Here’s the long answer→VPN: What you need to know - Apple Community

Jun 4, 2025 02:55 AM in response to SashaRed

It's not always the iOS update's fault!  Many things can cause phone problems.  If you tell people you think it's an iOS update, it might make it harder to fix or find a solution for the real issue.



Remember, the right question often leads to the solution!



Was/Is your device Jailbroken? If that's the situation, please be informed that attributing the issues to iOS updates may not be accurate.



iOS updates aim to enhance user experience, boost security, and fix bugs rather than disrupt core features. The majority of the issues after updates might stem from underlying, unmentioned factors. Updates won't typically alter personal data but may refine settings or features. Backup before major updates for safety. Review Apple's update details and backup advice for a smooth process.


Kindly consider checking your settings and addressing any device issues before attributing the issue to external factors. This could be a pure coincidence that the iOS update affected the iPhone functions.


Before initiating a standard iOS update, it's advisable to create a backup. Have you completed this step? If yes, proceed with the restoration from the backup.



See what each update does: About iOS 18 Updates, About iOS 17 Updates, About iOS 16 Updates, About iOS 15 Updates, About iOS 14 Updates, About iOS 13 Updates, About iOS 12 Updates, and so on...



Jun 1, 2025 09:12 AM in response to Cherian-262

Cherian-262 wrote:

I have the similar issue:
Wifi doesn’t work when cellular data is on, when i switch off the cellular data the. Wifi works.

Before 18.5 it was seamlessly working.

I will suggest what worked for others who posted in the thread you just added to:


Perhaps a long shot:


Do you have ANY 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 

Jun 24, 2025 08:19 AM in response to RachelK01


RachelK01 wrote:

I have a similar problem. When I’m off my home WiFi network, but WiFi is still on, data doesn’t work. If I switch off WiFi, data works fine, but kicks me off Apple Car Play. If I switch WiFi back on, phone connects to car again, but data doesn’t work.

Do you have ANY 3rd party VPN installed, even if you are not using it? If so, delete the VPN profile in Settings/General/VPN & Device Management/VPN. Don't just turn it off; delete the profile. If that fixes it, you can try reinstalling VPN. 



Jun 25, 2025 08:51 AM in response to RachelK01

OK, VPN is out.

The most likely reason is your Wi-Fi connects to a Wi-Fi network that does not have an internet connection. This might be the Wi-Fi in your car if you don’t have a data plan or the network is unstable. Does this happen everywhere, or only in the car?


Rather than turn Wi-Fi off, open the Control Center by dragging down from the battery icon, then tapping on the Wi-Fi button to turn it white. This will disconnect from the current network, but will not turn off Wi-Fi completely.


Also, if it is only with your car open Settings/Wi-Fi, tap on the i next to the car’s network and tap Forget This Network.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Wi-Fi and cellular data not working on my iPhone 12 after iOS 18.5 update

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