Why are purchased songs disappearing from my Apple Music playlist?

My songs which I paid for are disappearing from my playlist. They go gray and says not available in my country even though they are still on my husbands playlist. This is so poor on Apples part. I did a long chat with a service person from Apple and they don’t NEED to do anything, you just pay and it’s gone.



[Re-Titled by Moderator]

iPad Pro, iPadOS 18

Posted on May 16, 2025 08:23 PM

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1 reply

May 17, 2025 07:26 PM in response to SSDS22

Hi SSDS22,

welcome to this Apple (user-to-user) Community.


Re: "My songs which I paid for are disappearing from my playlist. They go gray and says not available in my country even though they are still on my husbands playlist. This is so poor on Apples part. I did a long chat with a service person from Apple and they don’t NEED to do anything, you just pay and it’s gone."


Sorry to hear about the difficulty you are experiencing with your song purchases.

You can: View your purchase history for the App Store and other Apple media services - Apple Support


Seems it is up to us to download and back-up our own files, and media purchases, for safe-keeping. Many of us are used to keeping our own files safe ... it is good practice in anything to do with technology, and we have many tools at hand. Eg: Transfer files between your iPad and other devices - Apple Support


Some items do tend to come and go in regard to availability ... Apple isn't always the one who makes an item available, or withdraws it ... someone owns the media rights ... you may have saved a valuable file to a zip drive ?

If needed: Apple support provides articles that can guide us.

Eg:

"Any digital media you buy from Apple can be permanently downloaded on to an iPhone, iPad, Mac, or Windows PC." See: About purchasing movies, TV shows, music, books, and ringtones from Apple - Apple Support

Eg: says:

" Once downloaded, you can access content without an internet connection,

and Apple can’t remove it from your device."


If you use iCloud: You can: Archive or make copies of the information you store in iCloud - Apple Support


If needed: How to back up your iPhone, iPad, and iPod touch - Apple Support

or

How to: Locate backups of your iPhone, iPad, and iPod touch - Apple Support


More Music info. / support etc: Music - Official Apple Support


All the best :-)

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Why are purchased songs disappearing from my Apple Music playlist?

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