How can I fix the 'purchase could not be completed' error on App Store?

Your purchase could not be completed



[Re-Titled by Moderator]

iPad, iPadOS 18

Posted on May 15, 2025 3:14 PM

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Question marked as Top-ranking reply

Posted on May 15, 2025 4:50 PM

akon16 wrote:

I want to download apps in my iPhone and it’s refusing


If you can’t download or update apps on your iPhone or iPad - Apple Support


Do you have a valid payment method registered with your Apple Account? You may need to have one on file even to download "free" apps. You will not be charged for downloading "free" apps – but many of those are like coin-operated games or vending machines stocked with "in-app purchases", and if you make any of those, you will be charged real money.


Do you have an outstanding balance on your Apple Account? If you owe money, your ability to use the App Store might be suspended until you pay what you owe.


If you are a minor, have your parents or guardians set up parental controls to prevent you from downloading apps, or to prevent you from downloading them without their approval?


6 replies
Question marked as Top-ranking reply

May 15, 2025 4:50 PM in response to akon16

akon16 wrote:

I want to download apps in my iPhone and it’s refusing


If you can’t download or update apps on your iPhone or iPad - Apple Support


Do you have a valid payment method registered with your Apple Account? You may need to have one on file even to download "free" apps. You will not be charged for downloading "free" apps – but many of those are like coin-operated games or vending machines stocked with "in-app purchases", and if you make any of those, you will be charged real money.


Do you have an outstanding balance on your Apple Account? If you owe money, your ability to use the App Store might be suspended until you pay what you owe.


If you are a minor, have your parents or guardians set up parental controls to prevent you from downloading apps, or to prevent you from downloading them without their approval?


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How can I fix the 'purchase could not be completed' error on App Store?

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