How do I get refund after Minecraft purchase error on my iPhone?

Hi State23

Re: Today i wanted to buy minecraft on my iphone when i clicked on buy an error popup appeared and i clicked ok then i thought it was just an error i had to try again and after that i got a notification from my bank that i was charged from apple although the game wasn’t purchased and wasn’t in my purchased library i went to the refund page it wasn’t there either so i couldn’t even refund it.

Sorry about your difficulty with the Minecraft purchase.

Is it possible that screen-time settings prevented your purchase from downloading ?

As there's nothing listed in your purchase history : seems Apple may not have your money in order to refund it.

See Apple support's article:

About purchases not billed through the App Store or the App Store’s In-App Purchase system - Apple Support

Eg says:

"If you paid for an app, a purchase within an app, or a subscription outside of Apple’s ecosystem,

contact the developer for billing support or a refund."

You may want to try asking the Minecraft seller about access to your download, or to a refund.

The best source of help for a product not made by Apple (a third-party product) is the company or person who made it—its vendor or developer:

See how to: Contact a third-party vendor - Apple Support

or

How to contact an app developer - Apple Support

All the best :-)

Hi again ... we are all Apple users, like yourself, in the community, so Apple isn't likely to see your posts to the community.

The screenshot would be too personal to post here, your private info. is confidential.

As the purchase isn't listed in your purchase history, it still isn't one of Apple's own products. The Minecraft game's vendor or developer would have your money, and your best option for obtaining the download, or a refund.

or

You could try going back to where you made the purchase, and see if there are any options there to restore your purchase.

If this is the game (link below) ... scroll down and it says the seller is "Mojang AB"

(The game needs 1.1 Gb space)

https://apps.apple.com/us/app/minecraft-dream-it-build-it/id479516143

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If you feel you must try again with Apple:

You might want to reach out to the Billing Support Team for their advice:

There is a "Get Support" link (or an app) at the bottom of their webpage (link below)

Subscriptions and Billing - Official Apple Support