iPadOS 17.7.7 makes apps reset after restarting them

I have noticed 3 apps for now that do this: PDF Expert, YouTube and ChatGPT. When I first found the issue with the first app, I thought it was the app’s problem and contacted the developers who told me that it was an issue with 17.7.7 which I found to be true since it happened with other apps and never happened with the same apps on my 18.4.1 iPad.

Simply, after you close an app and reopen it, all user data are deleted and settings are reset. Never have I seen an issue like this, it significantly affects the usability of the device.

iPad, iPadOS 17

Posted on May 14, 2025 11:16 PM

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Question marked as Top-ranking reply

Posted on May 15, 2025 02:01 AM

Multiple reports of issues with iPadOS 17.7.7 have been seen within this Support Community.


You and anyone else that encounter issues subsequent to updating to iPadOS 17.7.7 should submit a Bug Report via Apple's Product Feedback portal.  For iPad and iPadOS:

Feedback - iPad - Apple


When submitting your Bug Report, please ensure that you include details of your iPad model and installed version of iPadOS within the body-text of your report along with details of the problem. Do not rely upon the pick-list - as this rarely includes the current version of iPadOS. To submit your report, choose the nearest available version from the list - ensuring that you include iPadOS 17.7.7 in the body of your report.


Every Bug Report counts. Unless reports are submitted (with adequate detail), Apple may not assign resources to investigate and correct the issue.


In addition [i.e., not as a substitute] to submitting a Bug Report, you might also consider seeking assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page; you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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3 replies
Question marked as Top-ranking reply

May 15, 2025 02:01 AM in response to Shady3

Multiple reports of issues with iPadOS 17.7.7 have been seen within this Support Community.


You and anyone else that encounter issues subsequent to updating to iPadOS 17.7.7 should submit a Bug Report via Apple's Product Feedback portal.  For iPad and iPadOS:

Feedback - iPad - Apple


When submitting your Bug Report, please ensure that you include details of your iPad model and installed version of iPadOS within the body-text of your report along with details of the problem. Do not rely upon the pick-list - as this rarely includes the current version of iPadOS. To submit your report, choose the nearest available version from the list - ensuring that you include iPadOS 17.7.7 in the body of your report.


Every Bug Report counts. Unless reports are submitted (with adequate detail), Apple may not assign resources to investigate and correct the issue.


In addition [i.e., not as a substitute] to submitting a Bug Report, you might also consider seeking assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page; you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

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iPadOS 17.7.7 makes apps reset after restarting them

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