Help Understanding Crash Log - Crashes keep cycling into multiple crashes

I have an older iMac running Catalina (latest OS I can run on this system). The crashes I've been struggling with began with Finder failing to work, getting an error I saw in Activity Monitor and despite restarting it, Finder would get the wheel of death each time. Prior to that issue, WIFI stopped working, it was off when system turned on and when I click the button to "Turn WI-FI On", nothing happens and the Network Name box is grayed out.


After following instructions on the Apple site to repair Finder and WI-FI, my system would repeatedly reboot to a white screen or Apple icon, and or the loading meter then crash again, repeat, and crash again. Finally, the system comes up and has restored the WI-FI settings that I had deleted as instructed to try and fix the WI-FI.


Maybe the crash log can explain what's happening but not sure what it's saying. I'd really appreciate if someone could review the crash log attached below and explain what errors are identified in it and could be addressed. Thanks!



iMac 27″, macOS 10.15

Posted on May 7, 2025 01:22 PM

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7 replies

May 7, 2025 06:59 PM in response to Phinx1

For reference: If your Mac restarts and a message appears - Apple Support


  • Some KP events suggest a specific cause. Unfortunately this is not one of those cases. A CPU failed to respond to a non-maskable interrupt in a timely manner... an arcane detail that is not helpful toward fixing it.
  • Most KP events are caused by defective hardware, and in some cases by third party (non-Apple) drivers for that hardware. If you have anything connected to that Mac externally, try disconnecting it and determine if the KP events persist or subside. Unfortunately the only hardware that may be faulty appears to be its internal Wi-Fi hardware. That will require a trip to the Genius Bar.


You can try reinstalling macOS but I do not believe it will help. Try it anyway, then contact Apple to have that Mac evaluated for repair.


How to reinstall macOS - Apple Support

Official Apple Support

May 9, 2025 08:49 PM in response to Phinx1

Have you tried running the Apple Diagnostics to see if it detects any hardware issues?



from Kernel Panic log:

Kernel Extensions in backtrace:
com.apple.driver.AppleAHCIPort

Hard to say if this could indicate a possible internal drive failure. I know some hard drive failures can cause the system to freeze up completely. It would not surprise me that a Hard Drive would be failing on a 2012 or 2013 iMac.

May 12, 2025 01:58 PM in response to Phinx1

Phinx1 wrote:

I've got Finder to work sporadically now and it is fine until I access certain folders. I ran First Aid on both the data partition and the OS partition and no alerts resulted.

Run First Aid on the hidden Container. When First Aid is run on the hidden Container, it examines the container's file system, then it examines each of the APFS volumes within that container as well. Unfortunately Disk Utility hides the Container by default so within Disk Utility you need to click "View" and select "Show All Devices" before the hidden Container & physical drives appear on the left pane of Disk Utility.


Even if the First Aid summary says everything is "Ok", click "Show Details" and scroll back through the report to see if any unfixed errors are listed. If there are any errors (or "warnings"), then run First Aid again until they are gone. If after several scans the errors remain, then you need to run First Aid while booted from Recovery Mode. FYI, there are two warnings you can ignore....one a warning that a newer version of Disk Utility is being used (or APFS) and the other is something about "ignoring overallocation".


So it remains a bit unclear what exactly the problem is. I am wondering if it's a motherboard issue since I'm getting both the Finder crashes and WiFi not working. Will pursue more diagnostic efforts with your and the other responders thoughtful suggestions. Thanks!

A failing Hard Drive can potentially affect WiFi. I know when macOS is running slow, it can affect the WiFi details being reported.


If you can boot macOS normally or into Safe Mode, then run DriveDx (free trial period) to check the health of the drive(s). Post the complete DriveDx text reports for each internal drive here using the "Additional Text" icon which looks like a piece of paper on the forum editing toolbar.


If you cannot boot macOS to run DriveDx, then I can provide instructions for creating & using a special Linux USB boot disk to check the health of the internal drive(s).....plus it may reveal more details about what may be wrong with the system. Or if it boots & works fine, then it has been narrowed down to most likely being a problem with the internal drive....whether a failing drive, a file system issue, or a software issue. Just let me know if interested if you are unable to boot macOS to run DriveDx. Another option is to install macOS to an external USB3 drive & try booting the iMac from the external drive. We can gather a lot of useful information that way as well.



May 12, 2025 12:11 PM in response to John Galt

Thanks for taking the time to analyze the crash log. Good advice and I tend to think there is problem with the WIFI card so as you say, reinstalling the OS doesn't seem likely to address this issue. Unfortunately, I found out from a previous issue that Apple won't even touch a system after a certain number of years and that's the case with this system. I may try replacing the WiFi card. Thanks!

May 12, 2025 12:19 PM in response to g_wolfman

Thanks for responding! I have used the Diagnostics operation but it offered no negative results. What you're saying makes sense, I've got Finder to work sporadically now and it is fine until I access certain folders. I ran First Aid on both the data partition and the OS partition and no alerts resulted. So it remains a bit unclear what exactly the problem is. I am wondering if it's a motherboard issue since I'm getting both the Finder crashes and WiFi not working. Will pursue more diagnostic efforts with your and the other responders thoughtful suggestions. Thanks!

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Help Understanding Crash Log - Crashes keep cycling into multiple crashes

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