Issue with missing photo location information after recent update

Dear Apple Support,


I am reaching out to report an issue I encountered after the most recent iOS update. I have noticed that the location information (geotags) is no longer visible in my photos when viewed in the gallery. This feature was working correctly before the update, and I rely on it to organize and manage my images.


I have already checked my camera and location settings, and the location tagging option appears to be enabled. However, the location is still not showing up on new or existing photos.


I would appreciate your assistance in resolving this matter. Please let me know if any additional steps are required or if this is a known issue following the latest software update.


Thank you for your time and support.


Sincerely,

[Akshan]

iPhone 14 Pro Max, iOS 18

Posted on Apr 23, 2025 8:55 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 24, 2025 8:09 AM

I understand that you have pictures that you see in Photos, but they don't show their locations--even though you are sure that they have GPS data-- is that right? We're hearing that this can be some sort of glitch that sometimes happens when a phone has been set to use Face ID to control Hidden and Recently Deleted views. 


At Settings>Apps>Photos


Turn OFF the "Use Face ID" switch. Mine is on, because this doesn't seem to affect my 16. This seems to leave Hidden and Recently Deleted unsecured, so you may want to turn "Show Hidden Album" off, as well.


See if this works for you. If it does, leave feedback here:

Feedback - Photos - Apple

2 replies
Question marked as Top-ranking reply

Apr 24, 2025 8:09 AM in response to アクシャン

I understand that you have pictures that you see in Photos, but they don't show their locations--even though you are sure that they have GPS data-- is that right? We're hearing that this can be some sort of glitch that sometimes happens when a phone has been set to use Face ID to control Hidden and Recently Deleted views. 


At Settings>Apps>Photos


Turn OFF the "Use Face ID" switch. Mine is on, because this doesn't seem to affect my 16. This seems to leave Hidden and Recently Deleted unsecured, so you may want to turn "Show Hidden Album" off, as well.


See if this works for you. If it does, leave feedback here:

Feedback - Photos - Apple

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Issue with missing photo location information after recent update

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