How do I stop the IRS online website from adding hyphens to the social security number since it says it will not accept the hyphens to move to the next page? I tried on Safari, Chrome and on my Apple phone. They all have the same problem.
MacBook Pro 15″, macOS 12.7
Hi, I did read that string, but I still can not figure out how to stop the hyphens. I have unselected everything I can think of and what was suggested on multiple posts, like autocorrect and "use smart quotes and dashes" for the keyboard. I've been trying to solve this for hours.
I love Apple support! A tech worked with me and it is not the hyphens that are the problem even though the alert on the IRS site says it is the hyphens. The page does not like something else like the validation year and when you change the other item, you have to delete the social security numbers in both boxes and reenter them. So ignore the alert about the hyphens!
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I had a similar experience with another .gov website. They insisted I had to use Google Chrome. I insisted otherwise. In the end the problem was something along the lines of what you described — it was completely unrelated to the alert or anything else; it was just poor website design. It wouldn't have worked with any browser.
It took me nearly a week to make that determination though. Glad you got it fixed.
I love Apple support! A tech helped me figure out to ignore the alerts about the hyphens. It is something else the IRS system does not like. When you change any of the answers, you must delete the social security number in both boxes and reenter them. That solved the problem for me. So ignore the hyphen alert.
Please read Safari adding dashes to social security number.
When you try to remove the hyphens when they appear with the social security number, the hyphens reappear as soon as you click to the next box or even outside the box.
I understand.
The IRS doesn't.
IRS website adds hyphens to social security number and stops online payment
