Urgent iPhone Issue After iOS 18 Update



I bought my iPhone 14 Pro in Florida in August 2023, and it has had issues from the start. A security breach led to unauthorized bank access, causing legal troubles. After updating to iOS 18, my phone shows a white screen and is unusable. Repair in Quito costs $500—more than its value. My iPhone XR lasted years, yet this model failed quickly. I need a fair solution, as this was caused by your update, not misuse. Please assist urgently

iPhone XR, iOS 17

Posted on Apr 6, 2025 05:39 PM

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Question marked as Top-ranking reply

Posted on Apr 6, 2025 05:45 PM

Emexzu wrote:



I bought my iPhone 14 Pro in Florida in August 2023, and it has had issues from the start. A security breach led to unauthorized bank access, causing legal troubles. After updating to iOS 18, my phone shows a white screen and is unusable. Repair in Quito costs $500—more than its value. My iPhone XR lasted years, yet this model failed quickly. I need a fair solution, as this was caused by your update, not misuse. Please assist urgently

You seem to think you're addressing anyone from Apple here? You aren't. This is a user to user only forum. No one can assist urgently.

4 replies
Question marked as Top-ranking reply

Apr 6, 2025 05:45 PM in response to Emexzu

Emexzu wrote:



I bought my iPhone 14 Pro in Florida in August 2023, and it has had issues from the start. A security breach led to unauthorized bank access, causing legal troubles. After updating to iOS 18, my phone shows a white screen and is unusable. Repair in Quito costs $500—more than its value. My iPhone XR lasted years, yet this model failed quickly. I need a fair solution, as this was caused by your update, not misuse. Please assist urgently

You seem to think you're addressing anyone from Apple here? You aren't. This is a user to user only forum. No one can assist urgently.

Apr 6, 2025 09:25 PM in response to Emexzu

"Urgent iPhone Issue After iOS 18 Update: [...]After updating to iOS 18, my phone shows a white screen and is unusable. [...]I need a fair solution, as this was caused by your update, not misuse. Please assist urgently"

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Troubleshooting a White iPhone Screens After an Update:


Fixing a Boot Loop:

Your iPhone can at times be in a Boot Loop. This typically occurs when you go about installing an update, and it stalled while in the process. Use my User Tip: How to Fix an iPhone in a Boot Loop - User Tip

Apr 6, 2025 05:55 PM in response to Emexzu

You admit to noticing issues since buying the phone. While the situation you are in is unfortunate, it was not caused by an update. Hardware issues can happen at anytime at no fault of anyone’s.


Apple provides a one year limited warranty from defects, but they also offer the option to buy an extension with AppleCare+. Since your warranty is expired your choices are to pay for out of warranty service or buy a new phone at a model and price in your budget.

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Urgent iPhone Issue After iOS 18 Update

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